Will Marketplaces Devour Ecommerce?

| Ellen Shannon

At Catalyst 2014, ChannelAdvisor CEO Scot Wingo was referring to the growing dominance of marketplaces, notably Amazon’s and eBay’s, and the fact that marketplaces are outpacing the growth in general ecommerce websites.

A Fantastic Customer Experience Doesn’t End With the Sale

| Jonathan Levitt

Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.

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How to Sell Efficiently on eBay and Amazon

| Lisa Steinhart

Marketplaces represent a great revenue opportunity for omnichannel merchants. But as Midwest Photo Exchange learned, the devil is in the details. Here’s why the more time you spend preparing your items and integrating your infrastructure will help you better control your costs and add to your bottom line.

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

Ship-from-Store is No Longer Just for Larger Merchants

| Fred Lizza

The ship-from-store trend has been generating a huge amount of buzz in recent months. While major retailers are seeing big benefits such as improved customer satisfaction and shipping cost savings, it’s doesn’t mean smaller retailers should be excluded.

The State of the Marketplace Fairness Act

| Lisa Steinhart

Organizations that oppose the Marketplace Fairness Act and those who support it have been extremely vocal about their opinions on the subject. Two of the leaders in the industry, eBay and Amazon, fall on opposite sides of the argument.