Kohl’s Launches Newly Revamped Loyalty Program

| Daniela Forte

Kohl’s launched a newly revamped loyalty program called Kohl’s Rewards, with plans to pilot it across 100 stores in eight markets. See which markets the program will be implemented in and how Kohl’s sees it as a traffic driver and revenue booster.

Merchants Differentiating in the Last Mile, Returns, Outsourcing

| Mike O'Brien

As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.

Black Friday Sees $5.03 Billion in Ecommerce Sales, Up 16.9%

| Mike O'Brien

A record $5.03 billion was spent online this Black Friday, up 16.9% from $4.3 billion in 2016, according to data from Adobe. It’s also been a very mobile holiday thus far, with more than half of ecommerce traffic coming through smartphones or tablets for the first time, Adobe reported.

Retailers Flip on the Switch with Early Holiday Promotions

| Daniela Forte

The Halloween candy is probably still sitting in children’s bags and jack-o-lanterns are still aglow on people’s front porches, but the holiday shopping season has arrived. Here is a sample of what some of the major retailers are doing to push holiday season deals.

Omnichannel Investments Pay Off for Brick-and-Mortar Retailers

| Erik Morton

While things look dire in physical retail, investments in omnichannel are paying off for some traditional retailers. There are similarities in the playbook across a diverse group of companies, including aligning physical stores with the ecommerce channel, investing in private brands, and aggressively expanding product assortment. See how some of the leaders are staying ahead of the curve.

Ecommerce Distribution Center Roundup

| Mike O'Brien

Amazon has been busy once again in our roundup of recent ecommerce distribution center and fulfillment center activity – including one on the site of a shuttered mall just east of Cleveland. Other companies planning to open new facilities include Kohl’s, Dick’s Sporting Goods, ASOS and Tractor Supply.

Dick’s Sporting Goods Launches Price Match Guarantee

| Daniela Forte

In the never-ending battle with Amazon and other retailers, Dick’s Sporting Goods has created a price matching program designed to attract more cost-conscious shoppers. See what criteria the sporting goods retailer has laid out for customers to be eligible.

Retailers Shouldn’t Miss Their Netflix Moment

| Tige Savage

Are retailers poised to take advantage of their “Blockbuster-Netflix” moment? Now is a good time for them to learn from Blockbuster’s mistake – not buying Netflix –
and aggressively acquire small, well-positioned ecommerce firms.