Merchants Differentiating in the Last Mile, Returns, Outsourcing

| Mike O'Brien

As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.

L.L. Bean Makes Changes to Longstanding Returns Policy

| Mike O'Brien

Nearly a year after signaling changes, iconic outdoor clothing manufacturer L.L. Bean is now limiting its returns window to a year after purchase and requiring proof of purchase. See why the company made the move, and how some customers are reacting.