3 Ways to Drive the Retail Customer Experience

| Lori Mitchell-Keller

When shopping for a product, the price and quality of an item are often key differentiators for consumers. In today’s digital world, however, the customer experience is equally, if not more, important. Here are three ways retailers can drive the customer experience.

Oracle Buys Cloud-Based WMS LogFire

| Mike O'Brien

Oracle has acquired LogFire, which provides a cloud-based system integrating warehouse, inventory and workforce management. Terms of the deal were not disclosed. This comes on the heels of Oracle’s major $9.3 billion acquisition of Netsuite in August, as it continues to aggressively push into cloud-based supply chain management and logistics.

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

Creating a Commerce-Enabled Community

| Carolyn Beal

As mobile and online shopping become increasing popular, all retailers are looking for ways to break down silos and provide a seamless digital experience. Retailers are having to move beyond the barriers to bridge in-store, online and the mobile experience.

Creating a Cross-Border Strategy Is Not Easy… Just Ask Target

| Tim Parry

One of the best avenues for growth for retailers is to go cross-border, and open up a new market altogether, said Tim Hood, the Global Vice President, Strategy and Technology, Retail Industry Business Unit at SAP SE. But coming up with a cross-border strategy is not an easy task… Just ask Target…

SAP to Acquire SeeWhy

| MCM Staff

SAP AG announced plans to acquire SeeWhy, the market-leading provider of cloud-based behavioral target marketing solutions to help businesses increase customer engagement and drive revenues.