Ending years of speculation, Sears Holdings will sell its popular Craftsman brand to Stanley Black & Decker for an estimated $900 million. It is also closing 108 Kmart and 42 Sears locations, while getting $150 million in loan guarantees from its CEO. So what’s in store for its other popular brand – Kenmore appliances – as the retail business continues to decline rapidly?
When you compare Sears Holdings with its big box counterparts, it seems to be ahead of the curve when it comes to innovation and technology. However, Sears Holdings is losing money like crazy, and rumor has it store closings will escalate. Here’s a look at some of the technology and innovation that’s making Sears Holdings brands Sears and Kmart look like winners.
To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.
Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.