Getting Social with Customer Service
As ecommerce sellers begin to embrace social media as a way to engage with customers, many are finding it to be a perfect opportunity to also use it as a customer service tool, also known as eServices.
Senate’s Marketplace Fairness Act Debated on Twitter
Less than 24-hours after the Senate passed the Marketplace Fairness Act, users across Twitter took to the social media site to express their frustration on how the tax, if passed by the House of Representatives, will impact their lives as consumers.
Marketers Need to Stop Pushing and Start Listening
To help fight the marketing competition on two of the most popular social media networks, Facebook and Twitter, Silverback Social’s CEO Chris Dessi offered rapid fire tactics and simple tips that you can do, right now, to boost your game in the social media arena.
Tweets from Conversion Conference Ft. Lauderdale
Tweets from Conversion Conference #convcon The Conversion Conference was held Oct. 9-10, 2012 in Ft. Lauderdale, FL. Here is a sampling of tweets from the conference. Storified by MultichannelMerchant
Moosejaw Asks Followers for Shady Advice
Thinking about adding a new product to your inventory? Whether you’re serious or not, Twitter is a great place to poll your audience. Moosejaw’s getting some decent feedback from this tweet.
Twitter Launches Cashtags
Called “cashtags,” users can click on the stock symbols to take you to a twitter search. But how will cashtags play out? Will the cashtag become more valuable for marketers, or those on the mergers and acquisitions side?
Lessons to Learn from Celeb Boutique’s Twitter Faux Pas
Hours after 12 people were killed and 59 people were injured in a mass shooting in an Aurora, CO movie theater, Celeb Boutique decided to joke about a related Twitter hashtag. So what lessons can be learned from Celeb Boutique’s social media faux pas?
Twitterific Tweets from the MeritDirect Co-op
The 13th Annual MeritDirect Business Mailers’ Co-op and Interactive Marketing Conference was held July 11-13 in White Plains, NY. The event was a hotbed for Twitter activity. Here’s what tweeters had to talk about at the co-op:
Ralph Lauren Unveils U.S. Olympic Team Uniforms
We are proud to unveil the official @USOlympic Team Opening Ceremony uniforms bit.ly/RLOC2012 #London2012 twitter.com/RalphLauren/st
Zoo York Rolls Out New Video
Zoo York uses Twitter to announce “The Chaz Ortiz Video,” an exclusive full-length video of street skating.