The Path to Buy Online, Pickup in Store Nirvana

| Paula Da Silva

As consumers have shown their growing preference for online shopping, buy online, pickup in store is becoming the answer to returning footfall to physical stores. Here are some steps you can take to find BOPIS success and increase customer choice and satisfaction.

LateShipment Helps Shippers Access Carrier Refunds

| Mike O'Brien

With an estimated $3 billion left on the table each year in unclaimed refunds from major carriers for errors such as late or wrong deliveries, a software company has figured out how to automate the claims process and win some of that money back for its shipper clients.

U.S. Postal Service Again Sees Overall Loss, Parcel Gains

| Mike O'Brien

The U.S. Postal Service, as it has for years, reported an overall loss in the second quarter due to declining mail volume and ongoing pension obligations, while its parcel delivery business continues to grow by double digits. See what else came out of the results, and how moves by major carriers may affect its parcel business.