MCM CommerceChat podcast

Vermont Teddy Bear on Peak Season Operations Hiring

| Mike O'Brien

In our latest MCM CommerceChat podcast, Katie Langrock, VP of operations for Vermont Teddy Bear, talks about her company’s approach to recruitment, hiring and retention, especially during peak season. Join us as Katie also takes part in a session on this topic at MCM’s virtual E-Fulfillment Summit on Thursday, June 28 from 10:30 a.m. to 2 p.m. EDT.

women in operations

Women are Making Big Strides in D-to-C Operations

| Tim Parry

Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.

Women in Operations 2016 | Lynn Jeffrey

| Tim Parry

Lynn Jeffrey’s job at Vermont Teddy Bear Company is strategic, financial, and human resource planning, and setting policy and procedures for the contact and distribution centers. Read more about what Jeffrey does for Vermont Teddy Bear Company and how it brought her to where she is today.

Amazon-USPS Sunday Delivery a Win for Consumers

| Tim Parry

It sounds like Amazon did its homework when it decided to offer Sunday delivery to its Amazon Prime members. And the U.S. Postal Service was smart enough to pounce on the opportunity to be its Sunday delivery provider.

Free Shipping Doesn’t Kill the Bottom Line

| Tim Parry

The words “free shipping” may make operations managers cringe, but it doesn’t mean it has to kill a merchant’s bottom line. Here’s what motivates customers of Vermont Teddy Bear and Spreadshirt to pull the trigger on free shipping deals, and why it’s okay to have free shipping as a regular, every day option.