MULTICHANNEL MERCHANT » CONTACT CENTER RESOURCES
Contact Center ResourcesNov 16, 2012 8:15 PM By Bob Webb
Agent turnover is an inherent problem for contact centers and replacing agents is a major cost consideration. Recruiting and training costs can significantly impact a company
Contact Center ResourcesSep 05, 2012 4:32 AM By Kim Brandt
Whether you use outsourced fulfillment or choose to run your fulfillment yourself, keep these three C
Contact Center ResourcesSep 05, 2012 2:41 AM By MCM staff
Multichannel Merchant and The Call Center School have teamed up to provide digital, catalog and other merchants with convenient and affordable internet-based training for new and existing call center staff to maximize the revenue potential of the holiday season.
Contact Center ResourcesAug 02, 2012 1:38 AM By Erin Lynch
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
Contact Center ResourcesAug 02, 2012 1:16 AM By Erin Lynch
Contact Center ResourcesJul 11, 2012 2:27 AM By Lauren Ziskie
This mobile revolution has consumers placing high demands on merchants to evolve their support models so they can resolve their issues on the fly, via their mobile or tablet device, and in between text messages. Here
Contact Center ResourcesJun 14, 2012 12:44 AM By Herman Shooster
There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.
Contact Center ResourcesJun 05, 2012 11:53 PM By Lauren Ziskie
The contact center industry has officially entered the next evolution of customer engagement and many are on a mission to figure out how best to implement these new and emerging technologies to service our digital customers. If your contact center is looking to launch or advance a social CRM program, here are 4 tips to remember.
Contact Center ResourcesMay 08, 2012 3:58 AM By Phillip Crowe
For many businesses, the social media component is a critical element for their contact center. As a contact center is the extension of the brand, social media is an extension of the service. It is one more form of interaction that today
Contact Center ResourcesMay 01, 2012 9:30 PM By MCM staff
There are many truths told in the vast array of statistics available today in the contact center