Contact the Multichannel Merchant Staff
Interested in advertising on the Multichannel Merchant Network? View our advertisers page here.
MELISSA DOWLING, Editor-in-Chief
Melissa has been with MULTICHANNEL MERCHANT (formerly CATALOG AGE) since 1989 and has held such positions as executive editor, features editor, and senior writer. As a reporter, she covered merchandising, operations, and international marketing. Prior to joining the magazine, Melissa worked for Exposures, a catalog of photo accessories and gifts.
Send Melissa any general news, letters to the editor, and "Backword" items.
CONTACT: melissa.dowling@penton.com / 203-358-4221
TIM PARRY, senior writer
Tim Parry joined MULTICHANNEL MERCHANT as senior writer in January 2006. He writes the monthly "List & Data Strategies" department in the print magazine. He has been with several publications within the Penton Media family, including Fleet Owner and PROMO, and Chief Marketer.
Send Tim any news and information regarding lists, databases, circulation, and social media including blogs and RSS.
CONTACT: tim.parry@penton.com / 203-358-4161
JIM TIERNEY, senior writer
Jim Tierney joined MULTICHANNEL MERCHANT as writer in January 2006. He was previously a news reporter for the Journal Inquirer, a daily newspaper based in Manchester, CT, and a sports reporter for the Manchester Herald. He writes MULTICHANNEL MERCHANT's monthly "Financial Update" and "Quarterly Paper Update," in addition to articles about print production and general news and features.
Send Jim any news and information regarding mergers, acquisitions, divestitures, paper, printing, and production. CONTACT: jim.tierney@penton.com / 203-358-4265
SHERRY CHIGER
Sherry Chiger was the editorial director of Multichannel Merchant before moving to the U.K. in 2007 to edit Catalogue e-business magazine. She returned to Penton Media in February 2010 as editor of the E-mail Essentials e-newsletter as well as editor-at-large for Chief Marketer and MULTICHANNEL MERCHANT.
Send Sherry any news and information regarding e-mail and e-commerce.
CONTACT: sherry.chiger@penton.com
MULTICHANNEL MERCHANT Magazine
11 River Bend Drive South
P.O. Box 4242
Stamford, CT 06907-0242
FAX: 203-358-5823
Manage Your Call Center From the Outside In
It's always best to manage your call center with an "outside-in" perspective. Kathryn Jackson tells us why....













