Customer Information:
Total number of supported installations: N/A
Total number of installations on current version: N/A
Average number of orders processed per day (all customers): N/A
Average size of customer by revenue: N/A
Average SKU count (all customers): N/A
Percentage of primarily B2B customers: N/A
Percentage of primarily B2C customers: N/A
Percentage of hybrid customers: N/A
Percentage of U.S. vs. international customers: N/A
Percentage of customers doing at least 15% retail: N/A
Percentage of customers that are primarily ecommerce: N/A
Percentage of customers that are omnichannel: N/A
System Information (General):
Is your solution hosted? No
Is it cloud-based, installed or both? Cloud-Based
Full off-the-shelf solution or customization required? Both. We have an “off-the-shelf” solution and allow for additional customization above and beyond that. Companies selecting our “standard implementation” model can be live in eight geographies in approximately 90 days or less. Out of the box, companies can choose from 50 locales and 26 languages.
System Features:
Integrated shopping cart: Yes
Integrated accounting module: Yes
Support for real-time web order import: Yes
Support for personalized offers:
Digital River’s Global Commerce platform allows our customers to personalize experiences using customer data from multiple internal and external sources. Our customers can customize the experience based on user segments (authenticated or non-authenticated), geography, IP, postal code, email addresses, email domains, context, etc. We can also create personalized experiences based on past product purchases, lifetime activity, purchase recency, etc. Based on any/all of the target/segmentation types, Global Commerce can provide a different experience, merchandising, store design, and product assortment.
Support for continuity fulfillment: Yes
Support for auto replenishment: Yes
Support for in-store pickup:
Digital River’s Global Fulfillment module supports client self-fulfillment which would allow for customers to leverage Global Commerce for in-store pick. For more advanced in-store support Digital River partners with Shopatron.
Support for ship from store: No
Support for ship to store: Yes, through partners
Built-in OMS functionality:
Yes. Because of Digital River’s end-to-end solution, clients typically leverage the Global Commerce Order Management and Order Fulfillment platform. We also offer extensive APIs to enable integrations to third party platforms and services.
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Integration with OMS:
Yes. Digital River offers extensive APIs to enable integrations to third-party platforms and services.
Integration with WMS: N/A
Integration with WCS:
(Web Content Management Systems) yes – Adobe, Acquia, HP\Autonomy, Supadu; Other integrations include Sitecore, Ektron, WordPress, and others.
Integration with CRM:
Because of Digital River’s end-to-end solution, clients typically leverage the Global Commerce Order Management and Order Fulfillment platform. We also offer extensive APIs to enable integrations to third party platforms and services. We are integrated with SalesForce.com as well.
Shared database for web, call center, stores: Yes
Mobile app:
do not provide deployable mobile apps. Develop stores using responsive/adaptive design.
Built with responsive/adaptive design?
Digital River has live clients using Adaptive (Device Specific), Responsive, In-Application, Smart TVs, and Game Consoles.
Third-party site feeds (marketplaces):
Yes, supports marketplaces with centralized management of content
Displays all sizes/colors for each SKU in order entry: Yes
Fulfillment functionality: Yes
Supports single view of inventory across all sources (DCs, stores, marketplaces, vendors, etc.):
Yes. Digital River supports real-time inventory visibility along with near real-time API’s and inventory rules to manage the capabilities of each inventory location to aggregate available inventory snapshots from multiple systems and sources.
Support for international currencies:
Yes, Digital River natively supports 108 currencies, in addition to support for “virtual” (e.g. points) and digital (e.g. bitcoin) currencies
Support for payment platforms (PayPal, Apple Pay, etc.):
Digital River offers an integrated payment gateway that includes 200+ local payment methods, including online banking options from around the world, including PayPal.
Support for non-U.S. addresses:
Digital River accepts orders from shoppers across 244 countries and territories.
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