IBM

  • Address:
    1 New Orchard Road
    Armonk, New York 10504-1722
  • Website: www.ibm.com/commerce
  • Contact: Peter Wharton
Customer Information:
Total number of supported installations: 1000+
Total number of installations on current version: N/A
Average number of orders processed per day (all customers): NA – Scales to support 3.75M order lines per
hour (grocery)
Average size of customer by revenue: N/A
Average SKU count (all customers):  N/A
Percentage of primarily B2B customers: 29%
Percentage of primarily B2C customers: 63%
Percentage of hybrid customers: 8%
Percentage of U.S. vs. international customers: 60% U.S.
Percentage of customers doing at least 15% retail: 71%
Percentage of customers that are primarily ecommerce: 32%
Percentage of customers that are omnichannel:  68%

System Information (General):
Is your solution hosted? Yes
Is it cloud-based, installed or both? Both
Full off-the-shelf solution or customization required? Both

System Features:
Integrated shopping cart: Yes
Integrated accounting module: Yes
Support for realtime web order import: Yes
Support for personalized offers: Yes
Support for continuity fulfillment: Yes

Support for auto replenishment: Yes
Support for instore pickup: Yes
Support for ship from store: Yes
Support for ship to store: Yes
Built-in OMS functionality: Yes
Integration with OMS: Yes
Integration with WMS: Yes
Integration with WCS: Yes
Integration with CRM: Yes
Shared database for web, call center, stores: Yes
Mobile app: Yes
Built with responsive/adaptive design?: Yes
Third-party site feeds (marketplaces): Yes
Displays all sizes/colors for each SKU in order entry: Yes
Fulfillment functionality: Yes
Supports single view of inventory across all sources (DCs, stores, marketplaces, vendors, etc.): Yes
Support for international currencies: Yes
Support for payment platforms (PayPal, Apple Pay, etc.): Yes
Support for non-U.S. addresses: Yes