Robert Passikoff, president of loyalty marketing firm Brand Keys, doesn
Darby Williams of Sociable Labs believes Facebook will be the pivotal platform for consumer-to-consumer sharing. Here are five things Williams recommends merchants do to enhance their social commerce presence
The value of metrics in measuring Customer Experience Management (CEM) programs is vital to your company
Everyone would prefer to have all Order Management System (OMS) functionality in a single system. Learn what system integrations are necessary to successfully implement your OMS.
One essential element to good project management is to have critical sign-offs on key deliverables as the order management system project progresses. Learn about examples of this that can help your order management system implementation.
Holiday returns can be an agonizing experience if not handled correctly. Here are some tips to best handle those holiday returns.
With holiday returns set to commence next week, merchants need to remember that all returns have value. Learn how to extract the most value from your returns.
The chief human resources officer and executive vice president of the U.S. Postal Service says a new health-care plan for postal workers can eliminate the federal egancy’s annual $5.5 billion prefunding of retiree health benefits. Find out how this can happen.