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5 Customer Service Tips to Boost Online Sales  Jul 11, 2012 8:14 PM By Wendy Shooster

Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. This also applies in the online environment. Here are five tips to help your customer service boost online sales.

Independent Parcel Consolidators on Their Way Out?  Jun 19, 2012 2:16 AM By Jim Tierney

It hasn

How SEM Campaign Helped Boost Discount Party Supplies’ Impression Share and Clickthrough Rate  Jun 16, 2012 1:52 AM By MCM staff

Within four months, Discount Party Supplies increased its overall impression share by 10% and their overall clickthrough rate by more than half a percent. In addition, the retailer went from a 30% impression share in their brand campaign to a 90% impression share.

3 Tips for Better Customer Service in an Outsourced Contact Center  Jun 14, 2012 12:44 AM By Herman Shooster

There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.

Merchants Adapting to their Customers’ Online Shopping Habits  Jun 05, 2012 10:13 PM By MCM staff

Merchants have responded to consumer shopping behaviors and adapted their ecommerce sites to maximize their online sales, according to the results of MCM Outlook 2012-13, a survey conducted by Multichannel Merchant.

12 Ways to Compete With AmazonSupply.com  Jun 05, 2012 8:20 PM By Erin Lynch

Even though Amazon.com announced the beta launch of AmazonSupply, a store for business and industry folks, it doesn’t mean the end for distributors and wholesalers. Here are 12 ways you can successfully compete against the online juggernaut.

Using Business Intelligence Solutions to Hone Strategies  Jun 02, 2012 8:15 AM By Curt Barry

Among the many potential benefits of BI: Honing inventory and reducing costly back orders; a better understanding of the costs of core (never-out) products within broad SKU assortments; and a better understanding of merchandising and marketing results by catalog and digital channels.

Ecommerce M&A Action is Vibrant and Focused  Jun 02, 2012 7:41 AM By MCM staff

While there are numerous ecommerce transactions in the news, one should not assume that every available company is being gobbled up quickly. To the contrary, most sellers of ecommerce companies are finding it difficult to find interested strategic buyers, but these

What Lies Ahead for AmazonSupply?  Jun 02, 2012 7:20 AM By Tim Parry

How will AmazonSupply.com will play out in the business-to-business marketplace? Here’s Monsoon Commerce vice president of marketing Casey Carey’s take.

Paper Prices Heading North in Second Half of 2012  Jun 02, 2012 1:52 AM By Jim Tierney

Merchants facing high costs for catalog papers can look for savings in the production area.






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