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Email ARCHIVE

Best Buy Swaps Email Out for Live Chat  Dec 22, 2012 12:10 AM By Erin Lynch

Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.

USPS & 1-800-Flowers Play Same-Day Santa in San Fran  Dec 21, 2012 1:04 AM By Erin Lynch

Just in time for Christmas, the U.S. Postal Service is teaming up with 1-800-Flowers in San Francisco to offer same-day delivery services. The test fulfillment option should run for about a year in the city, but the postal service is confident it could bring the fast shipping option to other metro areas.

FedEx Reports 12% Profit Loss  Dec 20, 2012 11:07 PM By Erin Lynch

FedEx reported a 12% profit loss in its second quarter. The shipping company said the decline is due in part to Superstorm Sandy that paralyzed much of the East Coast this fall. Although FedEx saw a profit loss last quarter, the Memphis-based company said it expects to see a record setting holiday season.

Same-day Delivery Transforms Retail  Dec 18, 2012 11:18 PM By Erin Lynch

While various shipping options such as same-day delivery and in-store pickup are becoming common place for many retailers, the concepts are beginning to change the way consumers shop. Here are a few tips from Shop.org on how to master your fulfillment options to best meet your customers needs.

Study Says Consumers Have Need for Speed  Dec 18, 2012 2:49 AM By Erin Lynch

Consumers are craving speed when it comes to shopping with their mobile phone or conducting in-store research, according to a new study conducted by Moosylvania, and retailers need to be ready to oblige.

The True Story of a Seamless In Store Return at Old Navy  Dec 14, 2012 1:01 AM By Erin Lynch

Multichannel Merchant Associate Editor Erin Lynch details her experience of returning an in store item after a mobile purchase on Cyber Monday using Old Navy

Study Finds Apple, Best Buy and Kohl’s Deliver Best Mobile Experience  Dec 13, 2012 8:23 PM By Erin Lynch

While a new report revealed that Apple, Best Buy and Kohl

Lawsuit Claims FedEx Overcharged Customers for Years  Dec 12, 2012 8:02 PM By Erin Lynch

An internal email inside an unsealed class-action lawsuit alleges that FedEx has been overcharging many of its commercial and government customers for years. The plaintiffs in the lawsuit are claiming that the shipping company violated federal civil racketeering laws and are seeking three times the amount of the overcharges.

Office Depot Announces In-Store Pick Up Within Hour for Online Orders  Dec 12, 2012 12:23 AM By Erin Lynch

Office Depot has announced that customers can now pick up most of its online inventory at a traditional brick and mortar store within an hour of ordering from the web.

Honeywell to Acquire Intermec for $600 Million  Dec 11, 2012 11:23 PM By Erin Lynch

Intermec, a provider of data capture and information management solutions, announced that an agreement is in the works in which technology and manufacturing firm Honeywell International will acquire Intermec for $600 million. The deal is expected to go through by the end of the second quarter 2013.






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