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How Cross Channel is Crossing Over  Dec 01, 2012 10:30 AM By MCM staff

Entrants for the 27th MCM Awards showed us that reaching out to your customers is no longer about catalogs and websites. It

Godiva Shares Its Secrets to a Successful Loyalty Program  Nov 30, 2012 2:20 AM By Erin Lynch

Attraction, retention and conversion should be your main focus when creating a loyalty program for your customers. During a recent webinar with Demandware, Godiva discussed some of its successful loyalty programs this year and reasons why you need to get in on the game today.

Mobile Shopping at EMS a Breeze  Nov 27, 2012 3:24 AM By Erin Lynch

EMS did not skip a beat with its Cyber Monday ready mobile page. It was fast, the fonts, colors and graphics all stuck out, and it was very easy to navigate through.

Petco Poses Problems for Mobile Shopping  Nov 27, 2012 1:52 AM By Erin Lynch

When I did find an item I wanted and placed it in my cart, the purchase options included pop-ups, which were nearly impossible to close with your finger. Once those hurdles were passed, the site completely crashed at about 3:30 p.m. Eastern on Cyber Monday, after entering my personal information.

MLB.com Shop Experience is Easy Like Cyber Monday  Nov 27, 2012 12:57 AM By Tim Parry

Baseball is a big sport, but you need tiny little fingers to navigate the MLB.com Shop on an iPad. The left-hand nav and the dropdowns are tough to maneuver if you have fat fingers, or are just clumsy like me. But once I got to where I wanted to be

Old Navy Stands Out with Mobile Shopping  Nov 27, 2012 12:16 AM By Erin Lynch

This was the easiest shopping experience I have ever had on a mobile device. It took all of about five minutes from the moment I clicked on the email promotion to getting an order confirmation in my inbox. The only downside was attempting to type in my credit card information in the small fields.

Harry & David Hangs on Cyber Monday  Nov 26, 2012 11:58 PM By Tim Parry

Placing an order with Harry & David was as simple as you could expect. Getting a reminder that I haven’t completed my order was not. I signed in and purposely abandoned my cart with hopes Harry & David would send me some sort of reminder to buy. But that has not happened.

Slow Loading Pages Makes ZAGG a Drag  Nov 26, 2012 9:44 PM By Erin Lynch

The mobile shopping experience from ZAGG was difficult and bothersome. All landing pages took several minutes to load or didn

Baudville Acquires hi5 Recognition  Nov 22, 2012 12:49 AM By Jim Tierney

B2B merchant Baudville, which specializes in employee recognition products, has acquired a majority stake in hi5 Recognition

Surveys Show Conflicting Black Friday and Cyber Monday Projections  Nov 21, 2012 9:46 PM By MCM staff

As Black Friday and Cyber Monday shopping surveys roll across the wires, it






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