Smartphones, tablets, and social media sites such as Facebook and Twitter not only have transformed the way consumers shop but they have also changed the face of the contact center. It’s no longer a world of customer representatives but now a world of universal agents. According to this infographic from randstad, universal agents are now performing tasks like never before in order to meet the customer anywhere they are.
The Contact Center of the Future
Get Content Like This Delivered to Your Inbox
Blog & Opinions
Posted 10 hours ago
Posted 2 days ago
Posted 1 week ago
© 2015, Access Intelligence, LLC. All rights reserved.