The Contact Center of the Future

Jun 11, 2013 11:09 AM  By

Smartphones, tablets, and social media sites such as Facebook and Twitter not only have transformed the way consumers shop but they have also changed the face of the contact center. It’s no longer a world of customer representatives but now a world of universal agents. According to this infographic from randstad, universal agents are now performing tasks like never before in order to meet the customer anywhere they are.

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