Delivering the Omnichannel Promise This Holiday Season

Jul 31, 2013 10:26 AM  By

What is the best way to reach and secure the anytime, anywhere consumer this holiday season?  According to Branden Jenkins, general manager of etail and retail for NetSuite,  the answer is omnichannel.

During a recent one-on-one interview with Multichannel Merchant, Jenkins said there are several steps merchants can take to compete with technology savvy brands such as Amazon, when it comes to making sales and fulfilling inventory both in-store and online.

Jenkins said retailers need to update their systems for the ecommerce age and the converging of various channels.  He said retailers need to leverage things like advanced fulfillment so they can take advantage of their footprint with their retail locations and various distribution centers.

Delivering the omnichannel promise, according to Jenkins, is providing sales associates in the store with the tools they need to save the sale.

How does a retailer address the technology that is evolving in the consumer’s purse or pocket?  The answer is responsive design, according to Jenkins.  Being able to build it once and then delivering it to multiple touch points and platforms.