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Companies are realizing that the most significant investment they can make is not in their databases or computers, but in their customer service staff
When trying to figure out where you’re going, sometimes it helps to look at where you came from and how you got to where you are today. With that in mind,
What are the top trends in warehousing for 2002?
Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Hard landing for retailers; e-tail rouge; some noir; pay more for phone services
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.
Join the top executives of Black Box, Brylane, Fingerhut, Newport News, and Catalog City at the Annual Catalog Conference Power Forum, June 5.
Chicago–”Overhyped and underdelivered” is how Bill Bass, senior vice president of e-commerce and international for Lands