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Customer Relationship Management ARCHIVE

Brand alignment across channels  Feb 01, 2011 10:30 PM By Glenda Shasho Jones

It’s not easy to present a strong, unified brand across all media. In fact, this is one of the most pressing creative challenges marketers face today.

A Look at Omnica’s Software Suite for the U.S.  Feb 01, 2011 10:28 PM By Ernie Schell

Omnica is one of the U.K.-based multichannel order management and fulfillment software vendors making inroads in the U.S. market. (MNP is another whose system we reviewed last time)

PMG Potter To Retire in December  Oct 26, 2010 11:06 PM By Jim Tierney

It

Strategies for Handling Repeat Calls  Oct 22, 2010 9:58 PM By Neil Crane

I recently changed my Internet service provider of 10 years, mainly because by the fourth call in one morning, the technician was making the same suggestion the previous three had made

12 Qualities of a Great Inventory Planner  Sep 01, 2010 9:30 PM By Paul Angelos

Inventory Planning Sometimes Seems Like a No-Win Proposition. Too much or not enough, each scenario has a serious impact on a business’ reputation, efficiency

Twelve Qualities of a Great Inventory Planner  Jun 09, 2010 10:29 PM By Paul Angelos

Inventory planning sometimes seems might seem like a no-win proposition. But Paul Angelos will show you in this first installment the key professional qualities inherent to the most successful inventory planners.

Single vs. multisource parcel carrier services  Apr 01, 2010 9:30 PM By Rob Martinez

There is an age-old procurement debate over the merits of sourcing with a single supplier vs. multiple suppliers. In the world of parcel carrier services,

How to Choose Between Single and Multisource Parcel Carrier Services  Mar 16, 2010 11:31 PM By Rob Martinez

There is an age-old procurement debate over the merits of sourcing with a single supplier vs. multiple suppliers. In the world of parcel carrier services, which is best?

A Green Thumb  Mar 01, 2010 10:30 PM By Jim Tierney

Who knew dirt-free indoor garden kits could be such a hot commodity? They’re also a great direct marketing product, which is why AeroGrow International

The state of free shipping offers  Feb 01, 2010 10:30 PM By Curt Barry

Multichannel merchants continue to have a love/hate relationship with free shipping promotions: They love the lift they see with these offers and they






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