Customer Relationship Management ARCHIVE

FedEx SmartPost, USPS Team Up on Returns Service  Sep 12, 2009 2:11 AM By Jim Tierney

FedEx SmartPost Returns Service uses the Postal Service’s Parcel Return Service. Participating retailers will include a prepaid label in the original shipment along with return instructions.

Take a financial view of inventory  Sep 01, 2009 9:30 PM By Curt Barry

Inventory is the largest balance sheet asset in your business: If your margin is 50%, that means your cost of goods is 50%. In other words, 50% of your

Basic b-to-b segmentation  Sep 01, 2009 9:30 PM By Terry Flynn

Every direct marketer’s career begins with a lesson in the power of recency, frequency and monetary. We are told these simple tools will help you select

Ramp up Your Retail Speed  Aug 01, 2009 9:30 PM By Dan Wittner

A multipronged marketing strategy can be executed only as fast as your slowest retail channel. Do you know which channel is preventing your organization

The role of the customer: Asset or partner?  Jul 01, 2009 9:30 PM By Francey Smith

Retailers have long viewed customers as hard assets a valuable commodity we smugly thought we owned. For decades, we used our customer files as a means

Moving Retail Operations from the Stone Age to the Digital Age  Jun 24, 2009 12:46 AM By Dan Wittner

A multipronged marketing strategy can only be executed as fast as your slowest retail channel. Do you know which channel is preventing your organization from moving as fast as it should be?

Playboy Sues E-Commerce Management Provider  Jun 23, 2009 12:41 AM By Jim Tierney

Fifteen months after Playboy Enterprises finalized a deal for eFashionSolutions to manage the company

Work with and around voicemail  Jun 01, 2009 9:30 PM By Terry Flynn

We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing

Proactive Online Reputation Management is a Must  May 04, 2009 5:34 PM By Neal Creighton

Retailers may not have the time or resources to search for and respond to every comment about their business online. But with an openness to accept customer feedback, they can transform critics into champions for the company.

Best Practices for Network Consolidation  Mar 04, 2009 9:02 PM By Brian Hudock

If you






© 2014, Access Intelligence, LLC. All rights reserved.