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MULTICHANNEL MERCHANT » CUSTOMER RELATIONSHIP MANAGEMENT
Customer Relationship ManagementFeb 01, 2010 10:30 PM By Curt Barry
Multichannel merchants continue to have a love/hate relationship with free shipping promotions: They love the lift they see with these offers and they
Customer Relationship ManagementOct 28, 2009 4:12 PM By MCM staff
Do you want to improve the performance of your contact center without adding to your current budget? Here’s what to look for.
Customer Relationship ManagementSep 12, 2009 2:11 AM By Jim Tierney
FedEx SmartPost Returns Service uses the Postal Service’s Parcel Return Service. Participating retailers will include a prepaid label in the original shipment along with return instructions.
Customer Relationship ManagementSep 01, 2009 9:30 PM By Terry Flynn
Every direct marketer’s career begins with a lesson in the power of recency, frequency and monetary. We are told these simple tools will help you select
Customer Relationship ManagementSep 01, 2009 9:30 PM By Curt Barry
Inventory is the largest balance sheet asset in your business: If your margin is 50%, that means your cost of goods is 50%. In other words, 50% of your
Customer Relationship ManagementAug 01, 2009 9:30 PM By Dan Wittner
A multipronged marketing strategy can be executed only as fast as your slowest retail channel. Do you know which channel is preventing your organization
Customer Relationship ManagementJul 01, 2009 9:30 PM By Francey Smith
Retailers have long viewed customers as hard assets a valuable commodity we smugly thought we owned. For decades, we used our customer files as a means
Customer Relationship ManagementJun 24, 2009 12:46 AM By Dan Wittner
A multipronged marketing strategy can only be executed as fast as your slowest retail channel. Do you know which channel is preventing your organization from moving as fast as it should be?
Customer Relationship ManagementJun 23, 2009 12:41 AM By Jim Tierney
Fifteen months after Playboy Enterprises finalized a deal for eFashionSolutions to manage the company
Customer Relationship ManagementJun 01, 2009 9:30 PM By Terry Flynn
We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing