Customer Relationship Management ARCHIVE

Work with and around voicemail  Jun 01, 2009 9:30 PM By Terry Flynn

We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing

Proactive Online Reputation Management is a Must  May 04, 2009 5:34 PM By Neal Creighton

Retailers may not have the time or resources to search for and respond to every comment about their business online. But with an openness to accept customer feedback, they can transform critics into champions for the company.

Best Practices for Network Consolidation  Mar 04, 2009 9:02 PM By Brian Hudock

If you

Reducing Inventory Management Costs  Feb 18, 2009 2:09 AM By Debra Ellis

Managing inventory is always a balancing act between overstocks and backorders. But there are steps you can take to improve the process, which can result in lower costs and higher service levels.

It’s 2009: Do You Know Where Your Inventory Is?  Feb 12, 2009 12:05 AM By Debra Ellis

Inventory management may not be as sexy as creating social media strategies or viral marketing campaigns, but it is a key component in your marketing strategy. How you manage your relationships with your vendors and stock levels has a direct affect on customer loyalty and profitability.

Making the Right Call on Contact Center Outsourcing  Jan 22, 2009 1:35 AM By Kathryn Jackson

Are you considering outsourcing your contact center services

Schedule Adherence: ‘Big Brother’ or ‘Big Picture?’  Dec 10, 2008 3:12 AM By Kathryn Jackson

Schedule adherence in the contact center isn

Keeping Your Reps on Schedule  Dec 03, 2008 8:55 PM By Kathryn Jackson

If you

Take the Systematic Approach to E-mail Testing  Nov 25, 2008 12:44 AM By Ben Ardito

Systematic testing is essential to determining how well e-mail is resonating with recipients and gathering more data that can help craft campaigns and fine-tune messages to drive even greater relevance. The question of course is who to test, and why

How to Keep Your Existing Customers  Oct 22, 2008 6:53 PM By Jeff Schmitt

It is one of the oldest clich

© 2016 Access Intelligence, LLC – All Rights Reserved.