Customer Relationship Management ARCHIVE

Reducing Inventory Management Costs  Feb 18, 2009 2:09 AM By Debra Ellis

Managing inventory is always a balancing act between overstocks and backorders. But there are steps you can take to improve the process, which can result in lower costs and higher service levels.

It’s 2009: Do You Know Where Your Inventory Is?  Feb 12, 2009 12:05 AM By Debra Ellis

Inventory management may not be as sexy as creating social media strategies or viral marketing campaigns, but it is a key component in your marketing strategy. How you manage your relationships with your vendors and stock levels has a direct affect on customer loyalty and profitability.

Making the Right Call on Contact Center Outsourcing  Jan 22, 2009 1:35 AM By Kathryn Jackson

Are you considering outsourcing your contact center services

Schedule Adherence: ‘Big Brother’ or ‘Big Picture?’  Dec 10, 2008 3:12 AM By Kathryn Jackson

Schedule adherence in the contact center isn

Keeping Your Reps on Schedule  Dec 03, 2008 8:55 PM By Kathryn Jackson

If you

Take the Systematic Approach to E-mail Testing  Nov 25, 2008 12:44 AM By Ben Ardito

Systematic testing is essential to determining how well e-mail is resonating with recipients and gathering more data that can help craft campaigns and fine-tune messages to drive even greater relevance. The question of course is who to test, and why

How to Keep Your Existing Customers  Oct 22, 2008 6:53 PM By Jeff Schmitt

It is one of the oldest clich

How to Avoid Souring Your Existing Customer Relationships  Oct 15, 2008 10:06 PM By Jeff Schmitt

Confucius once wrote,

Supply Chain Concerns: Greenness, Security, Technology  Oct 09, 2008 7:24 AM By MCM staff

A recent survey of 1,644 supply chain executives conducted by Capgemini — in cooperation with the Georgia Institute of Technology, Oracle and DHL — shows that while 98% see green initiatives as essential for future business success, most are unwilling to invest additional funds in the greening of their supply chains.

Tough Times or Opportunities Knocking?  Sep 30, 2008 7:50 PM By Curt Barry

As I write this, it

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