MULTICHANNEL MERCHANT » CUSTOMER RELATIONSHIP MANAGEMENT
Customer Relationship ManagementJun 01, 2009 9:30 PM By Terry Flynn
We now have e-mail, text chat, Twitter, mail and more. So why does anyone still bother to sell over the phone? The secret of those marketers who use telemarketing
Customer Relationship ManagementMay 04, 2009 5:34 PM By Neal Creighton
Retailers may not have the time or resources to search for and respond to every comment about their business online. But with an openness to accept customer feedback, they can transform critics into champions for the company.
Customer Relationship ManagementMar 04, 2009 9:02 PM By Brian Hudock
Customer Relationship ManagementFeb 18, 2009 2:09 AM By Debra Ellis
Managing inventory is always a balancing act between overstocks and backorders. But there are steps you can take to improve the process, which can result in lower costs and higher service levels.
Customer Relationship ManagementFeb 12, 2009 12:05 AM By Debra Ellis
Inventory management may not be as sexy as creating social media strategies or viral marketing campaigns, but it is a key component in your marketing strategy. How you manage your relationships with your vendors and stock levels has a direct affect on customer loyalty and profitability.
Customer Relationship ManagementJan 22, 2009 1:35 AM By Kathryn Jackson
Are you considering outsourcing your contact center services
Customer Relationship ManagementDec 10, 2008 3:12 AM By Kathryn Jackson
Schedule adherence in the contact center isn
Customer Relationship ManagementDec 03, 2008 8:55 PM By Kathryn Jackson
Customer Relationship ManagementNov 25, 2008 12:44 AM By Ben Ardito
Systematic testing is essential to determining how well e-mail is resonating with recipients and gathering more data that can help craft campaigns and fine-tune messages to drive even greater relevance. The question of course is who to test, and why
Customer Relationship ManagementOct 22, 2008 6:53 PM By Jeff Schmitt
It is one of the oldest clich
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