Please (don’t) wait, an agent will be with you…
From Black Friday until Cyber Monday, StellaService Analysts interacted with 60 of the most popular online retailers via phone five times a day collecting metrics on speed (time to reach a live agent) and quality (issue resolution). Net-A-Porter.com held the title of top ranked retailer over the four day period (19 seconds), although Dillards ranked first on Black Friday (19 seconds) and Cyber Monday (11 seconds).
[CLICK HERE for Multichannel Merchant's Cyber Weekend 2013 coverage]
[Click the numbers, back, and next buttons to see all 10 things we learned about Cyber Weekend 2013]