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AnalyticsDec 27, 2012 7:09 PM By MCM staff
For the eighth consecutive year, Amazon.com delivered the best online customer satisfaction during the holiday shopping season according to the ForeSee annual Holiday E-Retail Satisfaction Index
AnalyticsDec 04, 2012 8:02 PM By Dan Roitman
Is your marketing campaign focusing solely on dollars spent versus dollars earned? If so, you could be leaving out a very important part of your business plan: the customer lifetime value. Here are a few tips on how crosschannel merchants are putting the lifetime value to work.
AnalyticsDec 03, 2012 11:47 PM By Larry Freed
The proliferation of mobile devices brings many benefits and opportunities, but it also has given rise to an unprecedented challenge for retailers: that competition can be ever-present and just one click away. So, as a retailer, how can you vanquish this third wheel and tap into the power of mobile to keep your shoppers engaged and loyal to your brand?
AnalyticsDec 01, 2012 10:30 AM By MCM staff
If your ecommerce site is not ready for your mobile customers, chances are your emails are not there yet, either. To help remedy that problem,the editorial staff of Multichannel Merchant has compiled the following tips to get your email marketing messages ready for your mobile customers.
AnalyticsDec 01, 2012 10:30 AM By Tim Parry
AnalyticsNov 27, 2012 12:16 AM By Erin Lynch
This was the easiest shopping experience I have ever had on a mobile device. It took all of about five minutes from the moment I clicked on the email promotion to getting an order confirmation in my inbox. The only downside was attempting to type in my credit card information in the small fields.
AnalyticsNov 24, 2012 4:43 PM By Tim Parry
Overall, online sales were up close to 24 percent over 2011. But what really stood out this year was the impact of mobile. As retailers continue to deliver multi-screen experiences that connect customers with personalized deals across multiple screens including PCs, smartphones, and tablets, mobile traffic soared to 27.8 percent, with the number of consumers using a movable device to make a purchase reaching 14.4 percent.
AnalyticsNov 20, 2012 9:16 PM By Erin Lynch
Like it or not, showrooming is happening and it is here to stay but that doesn
AnalyticsNov 16, 2012 9:32 PM By Scott LiPera
The best laid plans at times fall short without timely feedback loops using real-time data paired with rapid decision-making. Even top Internet Retailers struggle to map adequate bandwidth, resources and skillsets at critical holiday season. Many ecommerce companies have found an answer, they partner with knowledge processing outsourcing companies (KPOs).
AnalyticsOct 31, 2012 9:32 PM By Larry Freed
The holiday season is nearly upon us, and consumers aren