IE 9’s Tracking Protection Will Slow Consumers, Not Marketers

With the development of Internet Explorer 9, Microsoft is introducing a new privacy feature, “Tracking Protection,” to help consumers be in control of potential online tracking as they move around the Web.

According to Microsoft, IE 9, which is in beta, users are able to create a “tracking list” and choose which marketers can or cannot watch their online habits.

But is Tracking Protection practical for the IE 9 user, or a warning message sent by Microsoft to marketers with hopes they will respect consumers’ privacy?

Amy Africa, Chief Imagination Officer at ecommerce consultancy Eight by Eight Marketing, says the theory is good, but the practice is not.

Africa says consumers don’t mind being tracked if they get something in return. Case in point: consumers get their loyalty cards scanned at grocery stores to get a discount.

“I think consumers are aware that everything is tracked, but they are willing to trade in a teensy bit of their information for savings or a discount,” Africa says. “When you offer the choice to get a discount and be tracked or get nothing and not be tracked, there’s no doubt in my mind that the majority of folks are going to take the tracking.”

Africa adds that consumers using Tracking Protection are going to run into the same problem as if they simply decided not to accept cookies. Say you put 20 books in your cart at Amazon, but don’t check out. If you choose to not have Amazon track you, you’re going to log back onto Amazon and have an empty cart.

“I think this is going to be a bit like pop-ups,” Africa says. “Everyone says they hate them, everyone says they block them, and (pop-ups) are still incredibly successful.”

Plus, Africa says, not every consumer uses Internet Explorer, and not every IE user is going to activate Tracking Protection, so consumers may still be vulnerable.

Tom Funk, vice president of ecommerce consultancy Timberline Interactive, doesn’t think having users create specific “Tracking Protection Lists” on a site-by-site basis in IE won’t achieve high adoption.

“I don’t think merchants need to worry it will distort their tracking of online ad campaigns or website performance any more than they are already distorted by the small fraction of users who disable cookies, or browsers and devices that don’t fully support Javascript,” Funk says.

Funk says that in his own experience as a consumer, sites he frequents are ones he trusts, and their use of cookies makes his visits more efficient and successful. If he doesn’t trust a site, he’s just not going back.

Still, merchants need to demonstrate more respect for privacy, and provide efficiencies and useful site features in exchange for the cookies they plant on a user’s machine. A lot of new ad-driven tactics are giving merchants a bad reputation and could spur Congress to legislate an online version of Do Not Call, Funk says.

“Some sneaky sites are now using ‘Flash cookies,’ which are much harder to delete than traditional cookies,” Funk says. “Big ad networks are fingerprinting computers and mobile devices based on unique combination of settings and operating software, so they don’t even need to depend on cookies to know who you are. Stories like that scare and anger the average consumer.”

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.