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Live ChatJun 06, 2013 11:56 AM By Daniela Forte
We are all groupies to specific products we purchase or fans of brands we love, so why not help others? Needle, a fan-based chat recruits fans of a particular brand or product who then help people make a purchase decision, according to their website. These experts are compensated simply because they love the product that much. […]
Live ChatJun 03, 2013 1:57 PM By Daniela Forte
With technology constantly changing, the way consumers find coupons online and the way they utilize creative ways to save money has changed too, according to this infographic by the Daily Infographic. The infographic shows how consumers can find coupons online through the use of email alerts, social media, mobile coupons and the use of live chat.
Live ChatJun 02, 2013 2:52 PM By Tim Parry
Meeting the needs of the “me” generation, the new normal of retailing according to JLL Retail.
Live ChatMay 20, 2013 8:14 PM By Erin Lynch
Shoppers want a site to be highly optimized, they want shipping to be fast, and now they want immediate interaction with the contact center. This is why it is more important than ever for your site to offer live chat.
Live ChatMay 06, 2013 7:44 PM By Erin Lynch
Is your contact center ready to go mobile? With smartphone use continually growing, more and more shoppers are going to look for a mobile ready contact center.
Live ChatMay 02, 2013 2:34 PM By Erin Lynch
Customer service is key when it comes to boosting sales, customer engagement and satisfaction. Let’s face it; a happy customer is a buying customer.
Live ChatApr 29, 2013 6:55 PM By Erin Lynch
The contact center as we know it will change drastically in the next few years as shoppers become more reliant on email, social media, and mobile but retailers will still need to offer the human touch.
Live ChatFeb 07, 2013 2:50 PM By Erin Lynch
According to research conducted by IDG Research Services, 95% of B2B tech buyers watch tech-related videos and those views have a direct correlation to purchasing behaviors. In this infographic from IDG, you will learn more about this demographic and the actions they take after viewing. You will also learn the top five reasons why B2B buyers watches tech videos.
Live ChatDec 22, 2012 12:10 AM By Erin Lynch
Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.
Live ChatDec 11, 2012 7:31 PM By Liz Elting
In order to keep customer retention, retailers need to focus on customer satisfaction. As retailers become more global, it