Live ChatDec 22, 2012 12:10 AM By Erin Lynch
Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.
Live ChatDec 11, 2012 7:31 PM By Liz Elting
In order to keep customer retention, retailers need to focus on customer satisfaction. As retailers become more global, it
Live ChatNov 13, 2012 6:36 PM By Ken Burke
One way to get more mileage out of your email outreach is to improve event-based email marketing. As with personalization and segmentation, even if your resources are limited you can start with a these three types of triggers.
Live ChatOct 22, 2012 10:25 PM By Jim Tierney
Competing against Amazon is a tall order any time of year, but especially during the crush of the all-important holiday season. Here are seven tips for merchants to better compete against Amazon this holiday season.
Live ChatOct 22, 2012 9:34 PM By Pascal van Opzeeland
To help you decide whether you should invest time and money in exploring the benefits of live chat, Userlike has researched for what type of websites live chat is most beneficial. To do this, Userlike has conducted a questionnaire among 100 ecommerce websites that use live chat.
Live ChatOct 13, 2012 12:41 AM By Kim Silva
The holidays are upon us now, which means you
Live ChatOct 04, 2012 10:50 PM By Jim Tierney
Reducing friction, which can lead to customer risk, cost time, aggravation, complaints, and negative word of mouth, is imperative for brands today. Find out how to reduce any potential operations friction.
Live ChatAug 02, 2012 1:38 AM By Erin Lynch
So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
Live ChatAug 02, 2012 1:16 AM By Erin Lynch
Live ChatJul 11, 2012 8:14 PM By Wendy Shooster
Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. This also applies in the online environment. Here are five tips to help your customer service boost online sales.
by Jamin Dick
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