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7 Tips to Compete Against Amazon this Holiday Season  Oct 22, 2012 10:25 PM By Jim Tierney

Competing against Amazon is a tall order any time of year, but especially during the crush of the all-important holiday season. Here are seven tips for merchants to better compete against Amazon this holiday season.

How to Determine Your Customers Want Live Chat  Oct 22, 2012 9:34 PM By Pascal van Opzeeland

To help you decide whether you should invest time and money in exploring the benefits of live chat, Userlike has researched for what type of websites live chat is most beneficial. To do this, Userlike has conducted a questionnaire among 100 ecommerce websites that use live chat.

5 Contact Center Holiday Tips  Oct 13, 2012 12:41 AM By Kim Silva

The holidays are upon us now, which means you

Brands Need to Reduce Operations Friction  Oct 04, 2012 10:50 PM By Jim Tierney

Reducing friction, which can lead to customer risk, cost time, aggravation, complaints, and negative word of mouth, is imperative for brands today. Find out how to reduce any potential operations friction.

9 Tips for Effective Live Chat  Aug 02, 2012 1:38 AM By Erin Lynch

So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.

How to Make Live Chat Work for You  Aug 02, 2012 1:16 AM By Erin Lynch

When it

5 Customer Service Tips to Boost Online Sales  Jul 11, 2012 8:14 PM By Wendy Shooster

Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. This also applies in the online environment. Here are five tips to help your customer service boost online sales.

12 Ways to Compete With AmazonSupply.com  Jun 05, 2012 8:20 PM By Erin Lynch

Even though Amazon.com announced the beta launch of AmazonSupply, a store for business and industry folks, it doesn’t mean the end for distributors and wholesalers. Here are 12 ways you can successfully compete against the online juggernaut.

Online Merchants Must Treat Live Chat as Distinct Channel  May 02, 2012 10:50 PM By Jim Tierney

For online merchants to reap the most benefits from live chat, they have to treat it as a distinct communication channel, according to Bold Chat

Report: Frequent Live Chatters Demand Special Attention  Apr 24, 2012 2:29 AM By Jim Tierney

Live chat patrons are more likely to have higher household incomes, more likely to shop more frequently, spend more, have a college degree, and be between the ages of 31-50, the report says. While this demographic appeals to merchants, frequent live chatters (those who have chatted at least four times in the previous three months) exhibit these traits in an amplified way and warrant special attention.






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