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MULTICHANNEL MERCHANT » ECOMMERCE
EcommerceOct 29, 2012 7:35 PM By Mariann McDonagh
Even as the contact center continually evolves to handle new channels and greater complexity, improving the efficiency and productivity of your customer experience agents doesn
EcommerceOct 28, 2012 1:27 AM By MCM staff
EcommerceOct 26, 2012 10:45 PM By Erin Lynch
Compelling creative promotes a higher conversion rate and more revenue. But before you hit the send button, it
EcommerceOct 26, 2012 9:30 PM By Tim Parry
At Forrester’s inaugural Forum For eBusiness & Channel Strategy Professionals, speakers are debating the role that digital disruption will play in eBusiness. Here are a sampling of tweets from Day 1 of the Forum, which began Oct. 25 in Chicago.
EcommerceOct 26, 2012 2:23 AM By Erin Lynch
During the RKG Road Show in New York City, Ed Hoffman, vice president of Global Sales and Business Development with SLI Systems, gave a few pointers at the Google offices in Manhattan on how to create the most effective and profitable site searches.
EcommerceOct 25, 2012 10:20 PM By Jim Tierney
Nearly 62% of online merchants will start their holiday promotions by Halloween, up from nearly 53% last year, according to Shop.org’s eHoliday survey conducted by BIGinsight. Many of those promotions will center on free shipping and online offers. This article also looks at holiday surveys conducted by Bronto and Litle & Co.
EcommerceOct 25, 2012 2:23 AM By Jim Tierney
The notion of multichannel retail no longer exists, according to Brian Walker, vice president and principal analyst for Forrester Research. The era of agile commerce is here. Learn what this is all about.
EcommerceOct 22, 2012 10:25 PM By Jim Tierney
Competing against Amazon is a tall order any time of year, but especially during the crush of the all-important holiday season. Here are seven tips for merchants to better compete against Amazon this holiday season.
EcommerceOct 22, 2012 9:53 PM By Angel Morales
By honoring your customers
EcommerceOct 22, 2012 9:34 PM By Pascal van Opzeeland
To help you decide whether you should invest time and money in exploring the benefits of live chat, Userlike has researched for what type of websites live chat is most beneficial. To do this, Userlike has conducted a questionnaire among 100 ecommerce websites that use live chat.