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MCM OUTLOOK 2014: ECOMMERCE

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ECOMMERCE NEWSLETTER

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Ecommerce ARCHIVE

Consumers View Security Breaches as Online Concerns  Apr 12, 2015 9:37 AM By Tim Parry

It’s funny how consumers react to the news of retail security breaches. See what

Walgreens to Close 200 U.S. Stores by 2017  Apr 09, 2015 2:34 PM By Daniela Forte

Walgreens announces the closure of 200 U.S. stores by 2017 as part of a cost-cutting initiative. See what this will mean for the company.

Report Reveals Retailers Don’t Know Their Customers  Apr 07, 2015 4:24 PM By Daniela Forte

While consumers are willing to share their personal information with trusted businesses for experiences that are unique to them, the study found, they expect brands to deliver an outstanding customer experience.

Report Says Shoppers Prefer Purchasing on Smartphones Over Tablets  Apr 02, 2015 11:07 AM By Daniela Forte

As mobile devices continue to empower shoppers to buy when and where they choose, retailers work to create seamless shopping experiences. This report illustrates what shoppers today prefer when it comes to shopping.

Bow & Drape Creates Awareness through Social Media  Mar 31, 2015 10:59 AM By Daniela Forte

Just before the holiday season, I came across a brand on Instagram called Bow & Drape. I had never heard of the brand, nor did I know what they made.

Best Buy to Shutter 66 Future Shop Stores in Canada  Mar 30, 2015 3:38 PM By Daniela Forte

Best Buy Canada announced it is consolidating both Best Buy and Future Shop stores and websites, with plans to build a multichannel customer experience. See what plans they have in place.

How Will Consumers Drive Ecommerce Change in 2016?  Mar 30, 2015 9:26 AM By Jim Davidson

Consumers expect seamless multi-device, cross-channel interaction with their favorite brands. They no longer need to be “savvy shoppers” to find a better deal. Here are ways consumers will drive change in 2016.

Aligning IT and Business Goals with Web Performance Initatives  Mar 30, 2015 9:04 AM By Mehdi Daoudi

It’s not that the customers’ web performance needs should take a backseat; rather, their needs will be better served if the business and IT teams are able to meet their goals in the fastest and most efficient manner possible. Here are four steps that any online retailer can take to accomplish this.

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Amazon Expands Prime Now to Dallas  Mar 26, 2015 12:37 PM By Mike O'Brien

Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available in Dallas; Amazon also faulted the FAA on slow drone approval.






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