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MCM OUTLOOK 2014: ECOMMERCE

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MCM Outlook: 2014 Report: Ecommerce
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ECOMMERCE NEWSLETTER

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Ecommerce ARCHIVE

Is Amazon Still the King of Online Customer Satisfaction?  Nov 20, 2014 3:27 PM By Tim Parry

Based on the preliminary consumer shopping data from the Answers Experience Index: 2014 U.S. Retail Report, Amazon is once again leading in online customer satisfaction. But its leadership is eroding. Here’s a look at who’s gaining on Amazon, and other key findings on holiday season behavior.

Optimizing fraud team performance during the holidays  Nov 20, 2014 9:22 AM By Eido Gal

With the holidays around the corner, those in charge of reviewing orders for fraud will have their work cut out for them. Here are some steps to make the holiday season an easy one.

Belk Launches Holiday Themed Sweepstakes  Nov 19, 2014 1:48 PM By Daniela Forte

Belk is gearing up for the holiday season with its Santa Baby Sweepstakes. See what this means for the southern lifestyle retailer this holiday season.

Idea of Apple Pay Growing on American Shoppers  Nov 19, 2014 1:32 PM By Tim Parry

Four out of 10 US online buyers like the idea of using a phone for payment instead of carrying around a wallet, according to The Bizrate Insights Apple Pay and Payment Security Study #1. But whether or not Apple Pay becomes the standard for wallet-less payment systems still remains to be seen.

Is Amazon Using Product Listing Ads?  Nov 19, 2014 11:59 AM By Jim Leichenko

Does Amazon’s recent Product Listing Ad activity in the French market mark the start of a new policy at the online retail giant, and will Amazon begin sponsoring PLAs in the U.S. and other markets? Only time will tell, but it’s something all merchants need to be aware of.

Bullseye: Target Adds Mobile In-Store Features  Nov 18, 2014 5:16 PM By Tim Parry

A week after Walmart announced enhancements to its mobile app to make holiday shopping easier for its in-store customers, Target announced that several new in-store navigation features are now live in its mobile app. Here’s how Target hopes its app overhaul will help its in-store customers.

5 Ways Sabon Brought Boutique Appeal to Their Ecommerce Platform  Nov 18, 2014 1:14 PM By Himanshu Sareen

The internet is a bastion of customer convenience, but it demands more effort from retailers who want to give customers a profound and memorable experience. See how Sabon made this possible with their ecommerce platform.

Happy Birthday to Me: Gifts in My Inbox  Nov 17, 2014 11:34 AM By Ross Kramer

Having just celebrated a November birthday, I noted some trends that popular merchants are implementing to help subscribers celebrate their birthdays.

Consumer Concerns of Online Security Impact Smaller Businesses  Nov 17, 2014 10:09 AM By Matt Winn

With a majority of media attention has focused on mega-retailers like Target, small businesses are still looking to find ways to calm customer fears as they enter the biggest selling months of the year. See what small businesses are doing to keep their customers protected.

3 Steps to Protect Your Business’ Online Back Door  Nov 16, 2014 7:39 PM By Scott Walters

Though it’s easy to forget about the back door, it’s imperative that ecommerce retailers protect the administrative sections of their web content platforms. Fortunately, there are three steps retailers can take now – in advance of Black Friday – to protect their administrative pages.




OUTLOOK 2012-13: ECOMMERCE

2012-13 Ecommerce Outlook Report
Exclusive research downloads from the editors of Multichannel Merchant.
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