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MCM OUTLOOK 2016: ECOMMERCE

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Ecommerce ARCHIVE

5 Solutions to Boost Ecommerce Revenue and Customer Engagement  Mar 15, 2016 10:07 AM By Maciej Zawadziński

Ever wonder if you were really getting the most out of your ecommerce site? Here are five solutions that will not only help you boost your ecommerce revenue but increase customer engagement.

Week in Review: Amazon As Expected Buys Into Air Freight  Mar 10, 2016 3:14 PM By MCM Staff

Ending months of speculation, Amazon says it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while taking a 20% stake in the Ohio company. This gives Amazon a significant boost in its air freight capacity, as much as 15%, and signals to the major carriers it is eager to control more of its logistics destiny.

Do International Payment Offerings Make You a Global Merchant?  Mar 09, 2016 9:44 AM By Tim Parry

Less than half (41.9%) of merchants who took the MCM Outlook 2016 survey said their ecommerce sites are set up for global business. And 37.8% of those who say their ecommerce sites are set up from global business say it’s because they have international payment offerings. In this video, Zooz’s Chester Ritchie talks about why merchants need to choose a payment platform that allows comfort for the cross-border shopper.

3 Ways to Build Customer Trust and Loyalty in 2016  Mar 08, 2016 2:47 PM By Kirsty Tull

While digital consumers are enamoured with the convenience of mobile shopping, analysts are finding that they’re also concerned about some aspects of the ecommerce experience. Here are three ways to build customer trust and loyalty this year.

Customer Service in the Digital Age – How Much has Really Changed?  Mar 08, 2016 2:34 PM By Jim Lahner

There has been a shift in perception of customer service as businesses across virtually every industry have undergone digital transformation. Here are five principles about customer service in the digital age.

3 Predictions on How Omnichannel Will Be Omnipotent in 2016  Mar 08, 2016 2:30 PM By Rob Gonzalez

Omnichannel enjoyed buzz-worthy status in 2015, but that was just the beginning. This will be the year that omnichannel becomes “omni-essential,” driven by the increasing need to meet customers when, where and how they shop. Here are 3 reasons why this phenomenon is taking place.

Big Opportunities Remain to Optimize Ecommerce Sites for Cross-Border Shoppers  Mar 07, 2016 3:42 PM By MCM Staff

Cross-border sales are expected to account for about 15% of total global ecommerce sales by 2018, according to a recent study by PYMNTS.com. See what other opportunities there are for cross-border shoppers.

Week in Review: Wayfair Just Had the Best. Week. Ever.  Mar 04, 2016 9:05 AM By MCM Staff

Between posting 98% growth in Q4 direct sales, plans for Canadian and European expansion and a new analytics-driven catalog, Wayfair had a pretty good week. The company also announced plans to open its fourth customer service center in Bryan, TX. See what other news and events transpired this week in the world of direct-to-customer retail and ecommerce.

Hayneedle Acquisition an Opportunistic One for Jet.com  Mar 03, 2016 4:25 PM By Mike O'Brien

The acquisition of home goods seller Hayneedle by Jet.com was a matter of right place, right time, not the result of an active pursuit in that category. Find out more about what Hayneedle brings to the table from Jet.com’s perspective, and about Jet’s performance and growth seven months after its launch.

The Rise of B2B Mobile Decision Making  Mar 02, 2016 9:49 AM By Jonny Dixon

There are some pretty big changes afoot in the B2B sector when it comes to purchasing decisions. Here are some tips that will provide this digital, mobile-savvy group with the kind of experience they expect.






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