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MCM Outlook: 2013 Report: Ecommerce
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Ecommerce ARCHIVE

3 Metrics for Reducing Customer Contact Rates  Feb 13, 2014 3:50 PM By Joe Schnaufer

Inefficiencies in customer service offerings cost businesses millions of dollars each year. After reading this article by Joseph Schnaufer from cleverbridge, you will walk away with the tools needed to reduce rates in the contact center.

BloomNation Cuts the Middleman in Time for Valentine’s Day  Feb 12, 2014 12:29 PM By Daniela Forte

Providing direct access to local florists, a relatively new floral marketplace, BloomNation offers consumers a chance to see their floral arrangements before it is delivered.

The Home Depot Opens Same-day Shipping Fulfillment Center  Feb 11, 2014 2:08 PM By Erin Lynch

The Home Depot has opened the first of three new same-day shipping focused direct fulfillment centers in the U.S., adding more than three million square feet to its supply chain.

Your Opinion is Worth $500… or an iPad Air  Feb 11, 2014 6:16 AM By Tim Parry

Multichannel Merchant wants your input for its MCM Outlook 2014 reports. If you give us 5 minutes of your time to take our survey, we’ll give you a chance to win an iPad Air. Already have one? Then you can trade your prize in for a $500 American Express gift card.

Men’s Wearhouse Takes on International Shipping  Feb 10, 2014 4:39 PM By Erin Lynch

In an effort to satisfy more customers and expand the brand’s reach across the globe, Men’s Wearhouse had joined the ranks of many American retailers opening up its ecommerce site for international shipping.

RibbedTee.com Founder Opens Up on Shipping Preferences  Feb 10, 2014 3:08 PM By Erin Lynch

Mike Schwarz, founder of RibbedTee.com, took the time to get candid with Multichannel Merchant about his own personal shopping habits, his shipping preferences, and what merchant he admires right now, and some other things you may not know about him.

Most Consumers Would Never Consider Using Bitcoin  Feb 08, 2014 2:31 PM By Tim Parry

As buzz about Bitcoin continues to build, the question is often asked – will consumers embrace this alternative currency? A new nationwide survey conducted for TheStreet by GfK1 shows that consumers do not understand Bitcoin and have little interest in owning it.

4 Unique Ways to Increase Sales with Site Search Data  Feb 07, 2014 8:09 PM By Tim Callan

To avoid losing out on sales and new customers that can be gained by using search data, put the following ideas into place – they’ll help you get the most value out of your marketing campaigns, making them more appealing to shoppers and featuring products you know they want.

Lessons Learned from the 2013 Holiday Season  Feb 07, 2014 7:52 PM By Andrew Hodes

Retail marketers have been busy examining the results of their holiday initiatives to reflect on what worked, what didn’t and what can be improved. From a technology perspective, here are three of the most poignant lessons that can provide valuable guidance for retail marketers in the coming year.

Newegg Takes on Amazon Prime with Premier Offering  Feb 07, 2014 7:34 PM By Tim Parry

Newegg has launched a subscription-based program called Newegg Premier, which offers its 25 million registered customers benefits similar to Amazon.com’s Amazon Prime, according to a post on Newegg’s blog.




OUTLOOK 2012-13: ECOMMERCE

2012-13 Ecommerce Outlook Report
Exclusive research downloads from the editors of Multichannel Merchant.
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