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MULTICHANNEL MERCHANT » ECOMMERCE
EcommerceDec 06, 2013 3:20 PM By Tim Parry
In this video interview, MarketLive chairman and founder Ken Burke talks about some of the reasons the ecommerce channel is seeing such tremendous growth.
EcommerceDec 06, 2013 1:22 PM By Erin Lynch
With the help of Bluetooth technology, shoppers can now tailor their shopping experience inside one of 254 Apple stores throughout the United States, through the new iBeacon mobile app.
EcommerceDec 06, 2013 12:03 PM By Tim Parry
In this video interview, Panopta CEO Jason Abate discusses the outages that plagued Cabelas.com over Cyber Weekend 2013, and what merchants need to do to keep their sites up and running throughout the peak season.
EcommerceDec 06, 2013 10:47 AM By Tim Parry
In this video interview, Foresee president and CEO Larry Freed says Amazon is doing just about everything right, which is why it tops the first ForeSee Experience Index.
EcommerceDec 06, 2013 9:58 AM By Daniela Forte
With shoppers increasingly using mobile devices to make purchases, Shopatron saw an increase in its Cyber Monday sales of 52% over the 2012 holiday season, according to a press release by Shopatron.
EcommerceDec 06, 2013 9:42 AM By Dennis Casey
With the holiday shopping season in full swing, merchants are looking to boost holiday sales this year. However, business could ultimately suffer if customer service is not up to par. Here are five tips that will lead to not only exceptional customer service across all channels but also a happy customer.
EcommerceDec 05, 2013 12:55 PM By Erin Lynch
The Cyber Weekend holiday was one for the record books for online merchants. The influx of holiday shoppers also meant and increase in holiday contact center calls. However, according to a recent survey conducted by StellaService, a majority of consumers spent most of their holiday weekend on hold.
EcommerceDec 05, 2013 12:49 PM By Daniela Forte
Rakuten saw a huge jump in visits to its ecommerce site, the rise in consumer sales and traffic began Monday before Black Friday with a spike on Thanksgiving Day and an increase the morning of Black Friday, according to a press release.
EcommerceDec 04, 2013 5:23 PM By MCM Staff
Aeropostale, a specialty retailer of casual apparel for young women and men, released its third quarter results, which showed a 15% decrease in net sales and comparable sales, which include the ecommerce channel. CEO Thomas P. Johnson said in the release that he was “disappointed in the overall performance as customer adoption is occurring more slowly than we would like against the backdrop of a challenging teen retail environment.”
EcommerceDec 04, 2013 4:15 PM By Tim Parry
Cyber Weekend 2013 is in the books… kind of, sort of, since some merchants extended Cyber Monday sales into Tuesday, and others even declared the week ending Dec. 7 “Cyber Week.”