MULTICHANNEL MERCHANT » ECOMMERCE
EcommerceJan 13, 2014 11:13 AM By MCM Staff
Several retailers join NetSuite SuiteCommerce to run their end-to-end omnichannel business. NetSuite announced that
Ibex Outdoor Clothing, Wisteria and George’s Music among the many retailers.
EcommerceJan 13, 2014 10:55 AM By Erin Lynch
While Overstock.com announced last week that it has begun accepting Bitcoins as an online payment option, not all merchants are embracing the crypto-currency. The Chinese ecommerce platform Alibaba Group said in a statement that it has banned the controversial payment option from all its Taobao marketplaces.
EcommerceJan 10, 2014 1:49 PM By MCM Staff
Overstock.com has announced it is now accepting the controversial cryptocurrency, Bitcoin, as a form of payment along with Visa, MasterCard and PayPal.
EcommerceJan 09, 2014 5:23 PM By Daniela Forte
Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.
EcommerceJan 09, 2014 11:47 AM By Erin Lynch
The Barnes & Noble retail segment, which includes traditional brick-and-mortar stores and BN.com, released its 2013 holiday sales results which show a 6.6% decline compared to last year.
EcommerceJan 08, 2014 5:23 PM By Erin Lynch
In an effort to save nearly $100 million annually, Macy’s has laid out a cost reduction plan which includes laying off 2,500 workers and the closing of a handful of its brick-and-mortar stores.
EcommerceJan 08, 2014 12:22 PM By Daniela Forte
Amazon had the highest score in mobile customer satisfaction with mobile with a score of 87, according to the The ForeSee Experience Index 2013 U.S. Retail Edition.
EcommerceJan 08, 2014 9:33 AM By MCM Staff
During the 2013 holiday shopping season, Amazon and L.L. Bean tied for the highest company-level satisfaction, according to a recent report by ForeSee.
EcommerceJan 08, 2014 7:37 AM By Chris Vodola
But despite the best efforts of retailers, if Mother Nature throws a wrench in shipping plans there is little that can be done to control the last mile of the online shopping experience. Here are seven tips for customer service teams that need to communicate a delay in shipping to customers.
EcommerceJan 07, 2014 9:39 PM By Tim Parry
comScore said that holiday season U.S. retail ecommerce spending from desktop computers for the full November-December 2013 holiday season, showing that $46.5 billion was spent online from desktop devices, an increase of 10% vs. year ago.