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Ecommerce ARCHIVE

5 Contact Center Holiday Tips  Oct 13, 2012 12:41 AM By Kim Silva

The holidays are upon us now, which means you

Shoppers Will Spend Nearly 17% More Online This Holiday Season  Oct 11, 2012 10:09 PM By Jim Tierney

Online shoppers in the U.S. will spend $54.47 billion this holiday season

Walmart Testing Same-day Delivery Service  Oct 10, 2012 10:38 PM By Tim Parry

Walmart is getting into the same-day delivery service. Walmart, the nation

The Amazon Effect, and What You Can Learn From It  Oct 09, 2012 10:56 PM By MCM staff

Amazon is your biggest competitor, regardless of the products you sell or your industry. In this video, Jim Tompkins, founder and CEO of Tompkins International, talks about your business being at the crossroads, why Amazon is the important tipping point, and what you can learn from Amazon.

Online Sales Tax Will Create Ecommerce Chaos  Oct 09, 2012 12:56 AM By Jim Tierney

Steve DelBianco, executive director of NetChoice, said there is “big momentum” for federal legislation that would allow states to require online retailers to collect sales tax

YouTube vs. Third-party Video Hosting Providers – Which Option is Best?  Oct 09, 2012 12:33 AM By Dr. Melody King

YouTube isn

Brands Need to Reduce Operations Friction  Oct 04, 2012 10:50 PM By Jim Tierney

Reducing friction, which can lead to customer risk, cost time, aggravation, complaints, and negative word of mouth, is imperative for brands today. Find out how to reduce any potential operations friction.

5 Ways to Increase Average Order Values  Oct 04, 2012 5:41 PM By Mark Simpson

Paying attention to what items customers initially want to buy, then offering various purchase options tied directly to those products, goes a long way towards cultivating consumer satisfaction and return engagement. Following are five effective ways of getting the attention of even the most focused customers, in pursuit of increasing the overall value of your site

More Ways to Manage the Complexity of Site Search  Oct 03, 2012 11:45 PM By Terry Costa

In our previous article on understanding the complexities of managing site search and navigation, we explained how to optimize search across different mobile devices, monitor keyword search terms, and conduct A/B testing. We

NRF: Holiday Sales Will Rise 4.1%  Oct 03, 2012 3:45 AM By Jim Tierney

Despite political and fiscal uncertainties, the National Retail Federation predicts holiday sales this year will rise 4.1%, to $586.1 billion.




OUTLOOK 2012-13: ECOMMERCE

2012-13 Ecommerce Outlook Report
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