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Ecommerce ARCHIVE

Twitter Recaps George W. Bush Speech at #NRF14 Show  Jan 13, 2014 11:26 AM By Erin Lynch

Although the press was not allowed to attend the National Retail Federation’s Big Show in New York City keynote session with former President George W. Bush, it didn’t stop attendees from tweeting the action live. Here are just a few of the recaps:

Retailers Turn to NetSuite for Seamless Omnichannel Experience  Jan 13, 2014 11:13 AM By MCM Staff

Several retailers join NetSuite SuiteCommerce to run their end-to-end omnichannel business. NetSuite announced that
Ibex Outdoor Clothing, Wisteria and George’s Music among the many retailers.

Alibaba Bans Bitcoin on all Marketplace Sites  Jan 13, 2014 10:55 AM By Erin Lynch

While Overstock.com announced last week that it has begun accepting Bitcoins as an online payment option, not all merchants are embracing the crypto-currency. The Chinese ecommerce platform Alibaba Group said in a statement that it has banned the controversial payment option from all its Taobao marketplaces.

Overstock.com Becomes First Retailer to Accept Bitcoin  Jan 10, 2014 1:49 PM By MCM Staff

Overstock.com has announced it is now accepting the controversial cryptocurrency, Bitcoin, as a form of payment along with Visa, MasterCard and PayPal.

Shoppers Have Great Expectations with Omnichannel Commerce  Jan 09, 2014 5:23 PM By Daniela Forte

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

Barnes & Noble Reports 6.6% Decrease in Holiday Sales  Jan 09, 2014 11:47 AM By Erin Lynch

The Barnes & Noble retail segment, which includes traditional brick-and-mortar stores and BN.com, released its 2013 holiday sales results which show a 6.6% decline compared to last year.

2,500 Layoffs, Store Closings Announced at Macy’s  Jan 08, 2014 5:23 PM By Erin Lynch

In an effort to save nearly $100 million annually, Macy’s has laid out a cost reduction plan which includes laying off 2,500 workers and the closing of a handful of its brick-and-mortar stores.

Amazon Delivers the Top Mobile Customer Experience  Jan 08, 2014 12:22 PM By Daniela Forte

Amazon had the highest score in mobile customer satisfaction with mobile with a score of 87, according to the The ForeSee Experience Index 2013 U.S. Retail Edition.

Amazon and L.L. Bean Best in Customer Satisfaction  Jan 08, 2014 9:33 AM By MCM Staff

During the 2013 holiday shopping season, Amazon and L.L. Bean tied for the highest company-level satisfaction, according to a recent report by ForeSee.

7 Tips for Messaging a Delay in Shipping  Jan 08, 2014 7:37 AM By Chris Vodola

But despite the best efforts of retailers, if Mother Nature throws a wrench in shipping plans there is little that can be done to control the last mile of the online shopping experience. Here are seven tips for customer service teams that need to communicate a delay in shipping to customers.






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