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So just how do you make live chat work successfully for your company? We have nine tips to show you how to master the contact center art form.
You know search customers are more valuable with their higher tickets and conversion rates. So provide them with the best search results possible. Merchandise those results with all the best practices in your arsenal. And help more customers search by giving the search box the attention it deserves.
2011 was a banner year for digital holiday sales. But 2012 is poised to blow the 2011 numbers out of the water. Here’s why.
With more than 120,000 SKUs in its inventory, Tool King has its work cut out for it as it makes the transition to Google Shopping. Multichannel Merchant senior content manager Tim Parry sat down with Ben Skigen, Toolking.com
Your product videos can counteract the loss of Google Shopping site traffic this holiday season.
The editors of Multichannel Merchant get to know the founder and president of ecommerce personalization service iGoDigital.
Consumers are accustomed to providing basic data points without much hesitation. Yet, many brands don
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Amazon.com said its sales for the second quarter, which ended June 30, were up 29%. But the etailer expects to have an operating loss of between $50 million and $350 million next quarter. Here’s why.