Where is the Payments Industry Heading?

On Feb. 25, payments tech provider Zooz hosted a Twitter Roundtable entitled, “Transaction Declined? Getting Ahead of Payment Tech Challenges in 2015. How to Cope with Apple Pay, Bitcoin, Fraud, EMV & Other Critical Issues.”

An expert panel of 13 payments influencers, ranging from industry analysts to C-suite executives, joined together to answer questions about issues affecting retailers, consumers and the payments sector today.

Here are a few excerpts from the roundtable:

• Stephen Keague, senior business analyst, ACI Worldwide: “Apple Pay is just riding the rails of existing payment networks.”

• Brian Roemmele, CEO/founder of 1st American Card Service and president of Multiplex Media Corporation: “I performed field studies when Canada moved to EMV and it was a crisis. Cards left behind. Slow lines. EMV UX fail I call it.”

• Oren Levy, CSO/co-founder, Zooz: “#crossborder There is often confusion re: duties, taxes, customs etc. Logistics are complicated.”

• Bernardo Batiz-Lazo, professor of business history & bank management, Bangor University: “A merchant today literally had me sign the back of my magstripe card after he swiped it. ;)”

Here’s what the panelists had to say about the most significant payments trends of 2015:

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