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Online Retailers Lose Sales Through Irrelevant Promotions  Nov 16, 2014 7:31 AM By MCM Staff

As retailers prepare for the crucial holiday shopping season, many could be driving customers away by promoting irrelevant products, failing to build customer relationships through intelligent follow-up, and ignoring consumer preferences on end-to-end order tracking. Here’s a look at why 74% on online retailers fail to build customer relationships that drive repeat purchases.

Walmart Offers Free Shipping on Top 100 Items through Dec. 20  Nov 03, 2014 3:06 PM By Mike O'Brien

In its never-ending ecommerce battle with rival Amazon, Walmart announced the availability of free shipping on its top 100 gifts, as selected by its buyers, through Dec. 20.

3 Ways to Prevent Holiday Cart Abandonment  Oct 31, 2014 10:08 AM By Leo Castro

This year, online holiday sales are expected to grow between eight and 11% over 2013, to as much as $105 billion.

Retailers Should Put the Shopping Cart Before The Horse  Oct 27, 2014 3:04 PM By Michele Salerno

Shopping carts are not simply tools for conversion. They can literally make or break a retailer. Here are three shopping cart features that will provide excellent foundations to satisfy customer expectations and keep them spending with you.

eBay CMO Talks About Global Branding Campaign  Oct 16, 2014 10:05 AM By Mike O'Brien

Multichannel Merchant’s Q&A with Richelle Parham, chief marketing officer for eBay North America, to learn more about its global branding campaign.

Amazon To Open New Fulfillment Center in CA  Aug 18, 2014 1:42 PM By Mike O'Brien

Amazon announced it was opening a fifth California fulfillment center in Redlands, giving it nearly 5 million square feet of fulfillment space in the state.

Amazon to Open 15 Sortation Centers in 2014  Aug 05, 2014 11:28 AM By Mike O'Brien

Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.

Can Your Business Pass the Back-to-School Test?  Aug 05, 2014 11:14 AM By Amine Khechfe

Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.

In France and Germany, Ecommerce a Matter of Trust  Jul 31, 2014 12:00 PM By Mike O'Brien

Merchants who want to conduct cross-border ecommerce into France and Germany have to grapple with a common issue – trust in the online channel.

Retailers Mixed on Impact of Amazon Fire Phone  Jun 26, 2014 2:00 PM By Mike O'Brien

Retailers and retail experts contacted by Multichannel Merchant were mixed in terms of the impact of the new Amazon Fire phone.






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