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Shopping CartMar 02, 2015 5:41 PM By Murtaza “Zeke” Hamdani
Even when upselling succeeds, it can result in buyer’s remorse if the customer later realizes the upsold item was not really wanted — that breeds resent, which erodes loyalty. Following these tips will optimize chances of converting customers, and making sure they feel good about it.
Shopping CartFeb 12, 2015 12:11 PM By Henry Kim
In order to create the perfect ecommerce checkout that is optimized for shoppers, examine analytics to understand when, where and why they’re dropping out.
Shopping CartJan 30, 2015 1:37 PM By Mike O'Brien
Jet.com, a disruptive startup based in Montclair, NJ, is going after Amazon by taking a new approach that allows sellers to undercut the ecommerce giant on price by using a system that finds and exploits cost efficiencies in the ecommerce fulfillment process.
Shopping CartNov 16, 2014 7:31 AM By MCM Staff
As retailers prepare for the crucial holiday shopping season, many could be driving customers away by promoting irrelevant products, failing to build customer relationships through intelligent follow-up, and ignoring consumer preferences on end-to-end order tracking. Here’s a look at why 74% on online retailers fail to build customer relationships that drive repeat purchases.
Shopping CartNov 03, 2014 3:06 PM By Mike O'Brien
In its never-ending ecommerce battle with rival Amazon, Walmart announced the availability of free shipping on its top 100 gifts, as selected by its buyers, through Dec. 20.
Shopping CartOct 31, 2014 10:08 AM By Leo Castro
This year, online holiday sales are expected to grow between eight and 11% over 2013, to as much as $105 billion.
Shopping CartOct 27, 2014 3:04 PM By Michele Salerno
Shopping carts are not simply tools for conversion. They can literally make or break a retailer. Here are three shopping cart features that will provide excellent foundations to satisfy customer expectations and keep them spending with you.
Shopping CartOct 16, 2014 10:05 AM By Mike O'Brien
Multichannel Merchant’s Q&A with Richelle Parham, chief marketing officer for eBay North America, to learn more about its global branding campaign.
Shopping CartAug 18, 2014 1:42 PM By Mike O'Brien
Amazon announced it was opening a fifth California fulfillment center in Redlands, giving it nearly 5 million square feet of fulfillment space in the state.
Shopping CartAug 05, 2014 11:28 AM By Mike O'Brien
Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.
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