Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 4/6/2016
Bonobos On Excellence in Returns, Customer Experience Leadership
How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. So what are some of the key elements that make up a great returns experience? And what does it mean to be an overall customer experience leader? Angela Goldstein, director of operations for men's apparel company Bonobos, spoke with Multichannel Merchant Senior Editor Mike O'Brien on these subjects, after Bonobos was named a finalist in the two categories for the 2016 Excellence in Customer Experience Awards. …»
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Operations Summit Will Help With Your Systems, Fulfillment Strategies
I go to lots of conferences, but for me the Operations Summit is the most helpful to our clients and our consulting practice because it's dedicated exclusively to improving direct-to-customer and omnichannel operations, presenting a broad range of operations experiences and solutions. It’s not too late to join us, April 12-14 at the Duke Energy Center in Cincinnati.…»
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Amazon Reportedly Plans Web Version of Prime Now
Next month Amazon plans to offer Prime Now via its website, significantly increase the reach of the service which until now was limited to access via its mobile app.…»
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Operations Summit|April 12-14 2016| Cincinnati OH
Exclusively About Direct-to-Customer and Omnichannel Operations
Locus Robotics Looks to Fill Market Gap Left by Kiva
Locus Robotics, a company spun out of third-party logistics provider Quiet Logistics, has begun production and implementation of a DC-based order fulfillment robot which it sees as a next logical step beyond Kiva. The company's executives claim its robots can be deployed a few at a time without major facility retrofitting, and will eventually be used in stores as well as DCs.…»
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QVC Says Customers Prefer Free Shipping Over Same-Day Delivery
Reinforcing the view that it’s better to know what your audience wants than to jump on the same-day, next-day delivery bandwagon, an executive with QVC told attendees of Home Delivery World said offering customer choice – especially free shipping – and knowing their preferences is the most important thing.…»
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Growing Global 2016 | April 13-14 | Cincinnati OH
Register to learn ways to profitably sell and operate in China, Brazil, India, and more!
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