Operations & Fulfillment Strategies & Tactics

May 28, 2014

Please Welcome Mike O'Brien to the Multichannel Merchant Team

By Tim Parry

Mike O'Brien has joined Multichannel Merchant as Senior Editor, and will head up our Operations and Fulfillment team. Please reach out to Mike with your O+F tips and article ideas, and let him know if you are interested in contributing O+F content to MultichannelMerchant.com.

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The Robots are Coming! The Robots are Coming!

By Tim Parry

Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here's more on Amazon's increased use of Kiva Systems' technology, and what it will mean for its human workforce.

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Target to Test Same-Day Delivery

By Tim Parry

Target will test same-day delivery next month in three markets, the discount department store merchant said May 21 during its first-quarter earnings call.

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Why Customer Service and Distribution Go Hand-in-Hand

By Tim Parry

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.

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A 5-step Guide to Winning with Marketplaces

By Amine Khechfe

Marketplaces like Amazon and eBay have become a major channel for e-commerce. Here’s a step-by-step guide to launch your marketplace presence.

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