Operations & Fulfillment Strategies & Tactics

August 13, 2014

Working to Avoid Another Holiday Shipping Disaster

By Mike O'Brien

Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.

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Measuring What Matters in the Contact Center

By Tim Parry

It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.

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Google Teams Up with Barnes & Noble to Take On Amazon

By Mike O'Brien

Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.

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Despite Revenue Gains, USPS’s 3Q Net Loss Hit $2 Billion

By Tim Parry

First, the good news: USPS's shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here's how operating expenses dragged the USPS down.

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Multichannel Merchant Presents: This Week in Amazon

By MCM Staff

It's been a busy summer at Amazon: The ecommerce juggernaut added same-day delivery in 6 cities, said they'd open 15 new sortation centers, and introduced a smartphone that may or may not be an Amazon sales-driver. In this video, Multichannel Merchant's Tim Parry and Mike O'Brien break down what you need to know.

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Related Whitepapers

The Future of Omnichannel Personalization

The Informed Purchase Journey

The Retailer's Mobile Strategy Guide

Optimizing the Cart and Checkout: Growing Sales Across Touchpoints

18 Definitive Tactics to Get Your Shopper's Attention Today

5 Core Principles for Driving Business Value

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