Operations & Fulfillment Strategies & Tactics

August 6, 2014

Engaging Customers on all Channels

By Stijn Hendrikse

Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here's how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.

FULL ARTICLE

UPS Spending $175M to Add Holiday Shipping Capacity

By Mike O'Brien

UPS plans to spend $175 million to increase holiday shipping capacity, including adding 50 new hub sorts and going from limited to full operations on Black Friday.

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Amazon to Open 15 Sortation Centers in 2014

By Mike O'Brien

Amazon's plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.

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3 Steps to Turn Dimensional Weight Rates into a Profit Center

By Ed Romaine

Dimensional weight pricing models can be a disaster, or an opportunity, to increase your profitability and move past your competitors. Your actions today will dictate your path.

FULL ARTICLE

Can Your Business Pass the Back-to-School Test?

By Amine Khechfe

Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.

FULL ARTICLE

Related Whitepapers

Real-Time Marketing: Go Beyond the Buzz

5 Core Principles for Driving Business Value

The Future of Omnichannel Personalization

Optimizing the Cart and Checkout: Growing Sales Across Touchpoints

How Product Information Management Maximizes Omnichannel Commerce

Walgreens Improves Quality of Life with Mobile App 

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