O+F Advisor
Operations & Fulfillment Strategies & Tactics
September 24, 2014
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| Global Carrier Options Run the Gamut |
| Your 5-point Checklist for Going Omnichannel |
| Building an Effective Strategy for International Returns |
| How Retailers Can Ensure Winning Customer Care This Holiday Season |
| Getting Logistics and Fulfillment Right to Enter the Canadian Market |
Global Carrier Options Run the Gamut
In the MCM Outlook 2014 survey, the largest number of respondents (26%) said UPS was their primary global carrier, followed by FedEx and the United States Post Office (18%) and DHL (12%). This outcome may be the result of a largely U.S.-based audience, as DHL is generally considered the world’s shipping/logistics leader, followed by FedEx and UPS. More…
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Your 5-point Checklist for Going Omnichannel
With the right omnichannel strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint. To prepare to go omnichannel, retailers’ checklist should focus on the following five points More…
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Building an Effective Strategy for International Returns
Retailers face many unique challenges when selling online to international markets. For example, U.S. merchants need to know what imports are prohibited; when to apply import duties, taxes and tariffs; and how to comply with country-specific forms, country-specific product coding, and local shipping rules. More…
How Retailers Can Ensure Winning Customer Care This Holiday Season
This year, customers will be more likely to send an email than place a phone call. Unfortunately, email has the lowest rate of issue resolution of all channels. Here's a few key learnings from StellaService to ensure retailers are ready for this year’s holiday season. More…
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Getting Logistics and Fulfillment Right to Enter the Canadian Market
For marketers, Canada represents a new and lucrative opportunity. However, for companies unfamiliar with the intricacies of Canadian regulation, the transition can seem confusing and costly. More…
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Job Opportunities
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