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O+F Advisor

Operations & Fulfillment Strategies & Tactics

April 22, 2014

O+F Advisor
 
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Why Your Returns Process Matters
MCM Outlook 2014: The State of Operations
The Contact Center Is Your Customer Service Gateway
Gap Inc. Discusses Omnichannel and Global Strategies
OHL and Birchbox Collaborate for New Fulfillment Center
Blake Vaughn Joins Fifth Gear
Read the April 2014 Operations & Fulfillment Guide

Why Your Returns Process Matters

By Erin Lynch

 

Like it or not, returns happen; an unsatisfactory returns protocol will affect your bottom line and customer satisfaction. However, the returns headache can be avoided for both the merchant and the consumer, just as long as the right steps are taken. 

FULL ARTICLE

MCM Outlook 2014: The State of Operations

By Tim Parry

 

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant's MCM Outlook 2014 report on Operations & Fulfillment.

FULL ARTICLE

The Contact Center Is Your Customer Service Gateway

By Tim Parry

 

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

FULL ARTICLE

Gap Inc. Discusses Omnichannel and Global Strategies

By Tim Parry

 

Building on Old Navy’s recent debut in mainland China and Gap’s growing store base in the world’s second largest apparel market, Gap Inc. highlighted China as its largest growth initiative, where it expects sales to reach $1 billion in three years.

FULL ARTICLE

OHL and Birchbox Collaborate for New Fulfillment Center

By Tim Parry

 

The new fulfillment center is located in Mount Juliet, TN, and provides a more centralized location and faster transit times for Birchbox customers across the U.S.

FULL ARTICLE

Blake Vaughn Joins Fifth Gear

By Tim Parry

 

In his new role, Blake Vaughn will oversee the Fifth Gear's sales initiatives, go-to-market strategies, and marketing programs.

FULL ARTICLE

Read the April 2014 Operations & Fulfillment Guide

By Tim Parry

 

Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.

FULL ARTICLE

Related Whitepapers

Why Your Returns Process Matters

The Contact Center Is Your Customer Service Gateway

Leveraging Data-Driven Consumer Insights to Optimize Omnichannel Engagement

Holiday 2014 Expectations are High

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