| O+F Advisor
Operations & Fulfillment Strategies & Tactics February 12, 2014 |
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Win an iPad Air from Multichannel MerchantBy Tim Parry
Multichannel Merchant wants your input for its MCM Outlook 2014 reports. If you give us 5 minutes of your time to take our survey, we'll give you a chance to win an iPad Air. Already have one? Then you can trade your prize in for a $500 American Express gift card. |
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Brooks Brothers Michael Moseman Gets Candid on Customer ServiceBy Erin Lynch
Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him. |
Shipping in 2014: The Year of Instant GratificationBy Harry Whitehouse
Online retailers are sprinting towards the day when they can offer consumers products anytime, anywhere and as quickly and affordable as possible. In the next few months we will see many big ecommerce players continue to pour funding into delivery projects that will bring instant gratification to the consumer. Here is a look at just some of those projects and tops trends we can expect to see for package shipping in 2014. |
Men’s Wearhouse Takes on International ShippingBy Erin Lynch
In an effort to satisfy more customers and expand the brand’s reach across the globe, Men's Wearhouse had joined the ranks of many American retailers opening up its ecommerce site for international shipping. |
Walmart Canada Expanding Reach with $500 Million InvestmentBy Erin Lynch
Walmart Canada announced that it will invest close to $500 million over the next 12 months in an effort to expand its network and its distribution and ecommerce operations. |
How Fairytale Brownies Tackles Big Operational ChallengesBy Tim Parry
Life isn't a piece of cake for small merchants, even if they sell something as sweet as brownies. David Kravetz talks about some of the ways Fairytale Brownies tackles the operational challenges they face as they compete in the marketplace. |
Holiday 2013: Lofty Delivery Expectations Taxed CarriersBy Tim Parry
Ecommerce grew 30% year over year during the 2013 holiday season, but Forrester principal analyst Sucharita Mulpuru doesn't expect history to repeat itself in 2014. Here's why lofty delivery expectations taxed the carriers this holiday season. |
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