Operations & Fulfillment Strategies & Tactics

January 15, 2014

Macy’s to Build Direct-to-Consumer Fulfillment Center in Midwest

By Erin Lynch

In an effort to get ship more orders to more customers throughout the central and southern regions in the U.S., Macy’s announced plans to build a new $170 million direct-to-consumer fulfillment center in Tulsa County, OK.

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Amazon Fulfillment Sees Record Setting Year

By Daniela Forte

It was a record setting year for the sellers on Amazon who use the Fulfillment by Amazon service. According to a release from the marketplace, the number of sellers using the fulfillment service grew more than 65% in 2013 compared to 2012. Also, Fulfillment by Amazon shipped more units worldwide during the fourth quarter of 2013 than the total number of FBA units combined in all of 2009 and 2010.

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7 Tips for Messaging a Delay in Shipping

By Chris Vodola

But despite the best efforts of retailers, if Mother Nature throws a wrench in shipping plans there is little that can be done to control the last mile of the online shopping experience. Here are seven tips for customer service teams that need to communicate a delay in shipping to customers.

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How to Avoid the Post-Holiday Blues

By Maria Haggerty

In the weeks after the holidays, many retailers simply resign themselves to sluggish traffic and anemic sales totals. The good news is that it doesn’t have to be that way. Although you may not be able to replicate the fever pitch of the holiday shopping season, with the right strategy in customization, fulfillment, customer service, and discounts, you can stimulate retail activity and avoid the post-holiday blues.

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Mastering the Art of Returns

By Erin Lynch

Merchants struggle to address the time it takes to complete a returns transaction to the moment of initiation until the moment the order is placed back in inventory. But that doesn’t mean merchants are looking at returns as a lost cause or as an accepted loss of time and money.

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Twitter Recaps George W. Bush Speech at #NRF14 Show

By Erin Lynch

Although the press was not allowed to attend the National Retail Federation’s Big Show in New York City keynote session with former President George W. Bush, it didn't stop attendees from tweeting the action live. Here are just a few of the recaps:

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