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O+F Advisor

Operations & Fulfillment Strategies & Tactics

March 18, 2014

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Why Incentive Programs Help Increase Upselling in the Contact Center
Nearly 12% of Holiday Gifts Were Not Delivered On Time
Return to Sender: Making Package Returns Easy
Who is Winning the Shipping War? It All Depends on What You Need.
SmartHub Report Finds Delivery Times Nearly Doubled over Cyber Monday
Amazon Pushes Prime Price to $99
5 Reasons Why You Need to Join Me at the Operations Summit

Why Incentive Programs Help Increase Upselling in the Contact Center

By Daniela Forte

 

The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.

FULL ARTICLE

Nearly 12% of Holiday Gifts Were Not Delivered On Time

By Tim Parry

 

But it does not appear to be the result of shippers pushing that last-chance offer as close as possible to Christmas.

FULL ARTICLE

Return to Sender: Making Package Returns Easy

By Amine Khechfe

 

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.

FULL ARTICLE

Who is Winning the Shipping War? It All Depends on What You Need.

By Erin Lynch

 

Who reigns supreme in reliability, delivery times, and cost in the world of American shipping? Well, according to a recent report, it all depends on your exact shipping needs.

FULL ARTICLE

SmartHub Report Finds Delivery Times Nearly Doubled over Cyber Monday

By MCM Staff

 

So how did over 230 of the leading merchants fare during the 2013 Cyber Monday? This report analyzed retailers response to shipping and delivery timing, free shipping, promotions, returns and customer service.

FULL ARTICLE

Amazon Pushes Prime Price to $99

By Tim Parry

 

After about six weeks of speculation, Amazon has announced it will raise the annual membership fee for Prime to $99. So, what will the price increase mean for its competitors?

FULL ARTICLE

5 Reasons Why You Need to Join Me at the Operations Summit

By Erin Lynch

 

We are just a few weeks away from the 2014 Operations Summit and we have an insane line up of speakers and probably the best series of sessions in the shows history. But if that doesn't convince you, hopefully these reasons will!

FULL ARTICLE

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