By Daniela Forte
The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.
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By Tim Parry
But it does not appear to be the result of shippers pushing that last-chance offer as close as possible to Christmas.
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By Amine Khechfe
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
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By Erin Lynch
Who reigns supreme in reliability, delivery times, and cost in the world of American shipping? Well, according to a recent report, it all depends on your exact shipping needs.
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By MCM Staff
So how did over 230 of the leading merchants fare during the 2013 Cyber Monday? This report analyzed retailers response to shipping and delivery timing, free shipping, promotions, returns and customer service.
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By Tim Parry
After about six weeks of speculation, Amazon has announced it will raise the annual membership fee for Prime to $99. So, what will the price increase mean for its competitors?
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By Erin Lynch
We are just a few weeks away from the 2014 Operations Summit and we have an insane line up of speakers and probably the best series of sessions in the shows history. But if that doesn't convince you, hopefully these reasons will!
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