| O+F Advisor
Operations & Fulfillment Strategies & Tactics November 06, 2013 |
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Winning with Customer ServiceBy MCM Staff
Satisfied customers are key to business success. Recent Aberdeen Group research indicates that satisfied customers not only increase their spending on products and services, but also promote the organization's brand and drive new business via referrals. |
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Amazon Ramping Up Its Distribution CentersBy Erin Lynch
Amazon is once again flexing its fulfillment muscle by announcing plans to add new fulfillment centers throughout the United States in Southern California, Wisconsin and Maryland. |
Report Suggests Customer Experience May Trump Free ShippingBy Tim Parry
An overwhelming majority of holiday shoppers will respond to retailers' promotions offering free shipping, and they will ultimately shop with the retailer who can guarantee an on-time delivery date and/or the best shopping experience. |
Don’t Let Your Logistics Provider Put You on Customers’ Naughty ListsBy Maria Haggerty
Here are a few key requirements of a successful fulfillment strategy during the holidays when order volume can easily be 10 to 20 times higher than the busiest days during the year. |
Great Customer Service Expected to Drive Customer Loyalty this HolidayBy Erin Lynch
Want to know how to capture the loyalty of a holiday shopper? It turns out it’s all about high-quality customer service, free shipping, and offering deals and discounts, according to a recent study by PriceGrabber. Read more to get a clear and focused snapshot on where the consumer will shop, how much they will spend, and what makes them continually come back this holiday season. |
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