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O+F Advisor

Operations & Fulfillment Strategies & Tactics

October 01, 2013

O+F Advisor
 
Macy’s to Expand Seasonal Employment in Fulfillment Centers
Multichannel Order Management Systems in Transition
Managing Inventory in an Ecommerce World
Google Same-day Delivery Service Expands Reach
Creating the Customer-Centric Contact Center

Macy’s to Expand Seasonal Employment in Fulfillment Centers

By Daniela Forte

 

Macy’s Inc. will gear up for the holiday season by hiring 6,600 seasonal employees to work in its online fulfillment centers, and an additional 1,200 seasonal employees to work in the fulfillment areas of the 500 Macy’s stores that fill and ship orders directly to customers.

FULL ARTICLE

Multichannel Order Management Systems in Transition

By Ernie Schell

 

Is it time to replace or upgrade your existing order management system? This comprehensive report of technology providers will help you compare and contrast various order management systems, and help guide your decision.

FULL ARTICLE

Managing Inventory in an Ecommerce World

By Erin Lynch

 

Managing inventory can be quite the head scratcher. An ineffective inventory strategy leads to slow moving inventory, an increase in picking errors, and missed sales opportunities. Learn more from this executive summary from Multichannel Merchant.

FULL ARTICLE

Google Same-day Delivery Service Expands Reach

By Daniela Forte

 

Google announced that its Google Shopping Express, a same-day delivery service, is now available to everyone in the Bay area from San Francisco to San Jose, according to a press release.

FULL ARTICLE

Creating the Customer-Centric Contact Center

By Tim Parry

 

While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.

FULL ARTICLE

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