Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 12/16/2016
Helping Workers Understand Your Business Benefits All Parties
Do your employees know what makes your company tick, and better yet what helps move the needle? Merchants need to do a better job of educating them on sales drivers and profitability, and the business benefits of investments and process improvements. The more they know, the more invested they'll be in your success.…»
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Retail Imports Up as Holiday Shopping Continues
Retail imports should be up 3.2% this month vs. 2015, as stores bring in the last of holiday merchandise, according to the monthly global port tracker from the National Retail Federation and Hackett Associates. The numbers come as NRF is forecasting $655.8 billion in holiday sales, a 3.6% increase over last year. The NRF saw the increase as a good sign for both the retail industry and the economy overall heading into the latter part of the holiday rush.…»
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What “Pulp Fiction” Can Teach CMOs About Customer Experience
"Say digital - say it again - I dare you!" It’s not enough for businesses to simply embrace digital for customer service. To drive true digital ROI, they must deliver interactions that actually anticipate and understand customer needs. Here are some ways to go beyond just saying "digital" to creating true cross-channel engagement.…»
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Gaining Perspective on Your Operational Performance
Meeting the demands of today’s always-on shopper has never been more challenging. So how can you gain a window into how you're doing compared to others in the industry as you set your investment priorities? Multichannel Merchant's exclusive benchmarking project with F. Curtis Barry & Co. will help you gauge your operational performance across key functional areas.…»
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Hudsons Bay Co. to Expand Robotic Fulfillment to U.S. in 2017
After a successful rollout of robotic fulfillment at its distribution center in Toronto recently, Hudson’s Bay Co. plans to expand the capability to a DC in Pottsville, PA sometime in 2017. See how the technology performed in Toronto, and how the company performed in terms of ecommerce growth during the third quarter.…»
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The Latest Trends in Ecommerce Packaging and Their Impacts
Learn ways that merchants are balancing cost vs. customer experience through innovation and the use of new systems and processes.
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